A consortium of European investors led by venture capital firm henQ is injecting €1.5 million into Dutch startup Casengo (Update – May 2023: The startup seems to be no longer in business under this website, and we therefore deactivated the original link).
This cloud application empowers companies to respond to their customers faster and better, without losing the human touch. The Amsterdam-based startup Casengo was founded in 2011, launched in December 2012, and today is being used by over 2,300 businesses worldwide.
Casengo mixes support software (like Zendesk or Desk.com) with chat applications like (Olark or LiveChat). By introducing a clever blend of email, chat and social media, Casengo helps businesses reply to customer questions faster and better. The application sends all messages, wherever they come from, straight to one single team inbox. It’s about the message, not the medium.
Herman Hintzen, henQ’s managing partner, commented: “We see that retaining existing customers is getting at least as important as gaining new ones. Customer service is a huge growth market. Using Casengo, even small businesses can now continuously improve the responses they give to their customers. Casengo’s experienced team made the application from scratch as an international, multilingual platform. That makes it stand out from its – mainly American – competitors.”
For more information about how Casengo works, check out the video below:
By the way: You can find out about other interesting startups from The Netherlands in this list.
