SDA Solutions

SDA Solutions, headquartered in Melbourne and expanding to Lisbon, is at the forefront of revolutionizing customer service operations through its innovative software, SentiVue. Established with the goal of redefining contact center analytics, SDA Solutions caters to the pressing need for in-depth analysis of customer interactions in a market where 90% of such communications remain unreviewed, leading to significant missed opportunities for improvement and growth.

SentiVue, SDA Solutions' flagship product, is an AI-based SaaS tool that provides unparalleled insights into customer conversations. The platform is engineered to transform every customer interaction into actionable data, enabling businesses to improve their customer service proactively. By thoroughly reviewing all interactions and delivering comprehensive insights, SentiVue aims to enhance operational efficiency, reduce human error, and significantly improve the customer experience.

The platform stands out by offering a 100% audit rate, eliminating traditional time-consuming quality assurance processes, and providing AI-driven metrics such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Churn Risk Analysis. This allows businesses to address the 'quiet majority' who do not participate in feedback surveys, ensuring a more holistic understanding of customer sentiment.

SDA Solutions is committed to continuous improvement and innovation. The company's approach involves a retrainable AI engine that adapts to the unique environment and conversation nuances of each organization. This ensures that SentiVue is not just a one-size-fits-all solution but a tailored tool that becomes more accurate and effective with each interaction.