Description
Online Customer Service Specialist Spanish Speaker
Overall Job Purpose
This position offers you the opportunity to work alongside one of our high profile clients who specialise in internet based searching and video sharing platforms. As a Online Customer Service Specialist Spanish Speaker you will be providing high quality customer assistance to our Client’s customers. In this role you will be working on our client’s site in Dublin to apply an understanding of their products and drive ROI to an existing customer base of small and medium business accounts. Key activities include customer account reviews, pro-actively establishing client satisfaction and ensuring adaptation of account optimisation.
Duties and Responsibilities
Provide high quality online customer service that exceeds the customers’ expectations
Deliver efficient troubleshooting and query resolution
Assist customers with account optimisation through various communication channels including social networks
Upsell products were appropriate
Ability to research and develop knowledge of customers products and services
Collaborate with other departments to resolve customer escalations within agreed timeline
Meet deadlines with a fast paced environment
Use initiative to identifying trends and/or process improvements
Participate in on-going product training and process upskilling
Gain an in depth knowledge and understanding of all online advertising services including PPC, Maps, Analytics, Shopping and Search
Required Qualifications & Experience:
Fluency in written and spoken English and the required language for this role is essential
Preferably 1 years’ experience in a customer service related field
Excellent communication skills and confidence dealing with customers
Comfortable working in an online environment with general computer literacy
Strong analytical and problem solving abilities
Self-motivation to meet and exceed individual and team targets
General knowledge of social media and digital platforms
Ability to work individually and part of a team
BA/BSc degree or equivalent is preferable but not essential
What We Offer:
Vibrant, multi-cultural environment
Quarterly performance bonus
Comprehensive Benefits Package
Subsidised Health Insurance
Cafeteria program
Career & Personal Development
E learning access