Onboarding & Customer Support Specialist

    Sci-Buy Ltd Published: November 12, 2018
    Location
    London, United Kingdom
    Job Type

    Description

    Onboarding & Customer Support Specialist

     

    Do you want to join a growing, fast-paced, and dynamic company? We are a London and New York-based stealth startup that has just launched in European cities. We’re looking for a Onboarding and Customer Support Specialist to join our Operations team.

     

    The ideal candidate will be tech savvy and super efficient with strong communication skills. We are looking for a self-starter who is able to demonstrate experience in delivering against tight deadlines and has an interest in applying themselves to commercial and strategic thinking. We’re a rapidly growing company and anyone joining the team will have the opportunity to excel and climb up.

     

    Your tasks:

    • Day to day communications with the Operations teams as well as the global Sales team
    • Reporting to Global Ops Manager
    • Administration of all operations related to onboarding
    • Dealing with customer queries and troubleshooting
    • Communication with suppliers in the UK and rest of the world
    • Working with our users provide customer support when using the app
    • Managing time expectations with the Sales team and meeting deadlines
    • Recommending process and system improvements

     

    About You:

    You're well-organized, dedicated, and have excellent attention to detail. You think ahead of the curve and can take on any challenge thrown your way.

     

    Requirements:

    • Excellent verbal, written, and organizational skills
    • A willingness and eagerness to learn
    • Excellent time management skills
    • Enjoy interacting directly with current users and vendors
    • Fluent in European languages is a huge advantage
    • Experience working in a fast-paced startup would be a plus
    • A self-proclaimed foodie is an advantage!

     

    How to apply:

    Please email your CV and cover letter including why you’re the best fit and give us an example of when you went above and beyond for a customer.

     

    Benefits:

    • Breakfast and lunch cooked daily
    • Quarterly socials and themed drinks
    • Salary dependent on experience

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