Onboarding & Customer Support Specialist

Sci-Buy Ltd Published: November 12, 2018
London, United Kingdom
Job Type


Onboarding & Customer Support Specialist


Do you want to join a growing, fast-paced, and dynamic company? We are a London and New York-based stealth startup that has just launched in European cities. We’re looking for a Onboarding and Customer Support Specialist to join our Operations team.


The ideal candidate will be tech savvy and super efficient with strong communication skills. We are looking for a self-starter who is able to demonstrate experience in delivering against tight deadlines and has an interest in applying themselves to commercial and strategic thinking. We’re a rapidly growing company and anyone joining the team will have the opportunity to excel and climb up.


Your tasks:

  • Day to day communications with the Operations teams as well as the global Sales team
  • Reporting to Global Ops Manager
  • Administration of all operations related to onboarding
  • Dealing with customer queries and troubleshooting
  • Communication with suppliers in the UK and rest of the world
  • Working with our users provide customer support when using the app
  • Managing time expectations with the Sales team and meeting deadlines
  • Recommending process and system improvements


About You:

You're well-organized, dedicated, and have excellent attention to detail. You think ahead of the curve and can take on any challenge thrown your way.



  • Excellent verbal, written, and organizational skills
  • A willingness and eagerness to learn
  • Excellent time management skills
  • Enjoy interacting directly with current users and vendors
  • Fluent in European languages is a huge advantage
  • Experience working in a fast-paced startup would be a plus
  • A self-proclaimed foodie is an advantage!


How to apply:

Please email your CV and cover letter including why you’re the best fit and give us an example of when you went above and beyond for a customer.



  • Breakfast and lunch cooked daily
  • Quarterly socials and themed drinks
  • Salary dependent on experience

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