Infrastructure Project & Documentation / Service Design Manager

Ledger Published: November 6, 2020
Paris, France
Job Type


As part of its strong growth, Ledger – the technology leader in digital asset and crypto-security solutions – is looking for a Service Design Manager, in France. You will work and learn with a global Engineering team from Back-End, Security, Infrastructure, Certifications, QA.You love high availability systems, metrics and automation, and want to work in a diverse, challenging team? Join our team, one of the world’s leaders in one of the most innovative technology sectors!

Primary responsibilities:

  • Lead service design vision, definition and implementation plan for the company Infrastructure & Operations, such as: Service Level Requirements, Business Continuity, Capacity Management, Security Management, Compliance & Certifications
  • Responsible to drive a continuous improvement plan for Infrastructure & Operations
  • Prepare, schedule, coordinate service design related projects
  • Monitor compliance to applicable codes, practices, policies as well as non-functional requirements and systems performance
  • Responsible for the definition and implementation of the Information Systems Security Policy (ISSP); ensure that policies, processes and procedures are in place to protect the company Infrastructure & Operations
  • Communicate and interact with the "clients" (external, or Ledger internal) to understand and document their requirements related to systems, platforms and services operations


  • 10+ years of experience in project management, involving operational environments across the service management lifecycle (strategy, design, transition, operation and continual service improvement)
  • High degree of knowledge relating to service management and ITIL processes
  • Extensive experience in service architecture and end-to-end solution design, with a technical and system integration background
  • Previous experiences in developing and implementing a company ISSP
  • Proven capability to gain and maintain certifications
  • Experience in selecting and applying service management policies, processes and procedures in operational environment
  • Experience of cross-functional work and the ability to demonstrate a collaborative approach with regards to building key relationships across the organization and define projects scope, goals, plan and deliverables
  • “Customer focused” with the ability to identify and understand both internal and external customer's needs
  • Creative problem solving and analysis skills with an ability to identify develop and implement solutions to meet the needs of the business
  • Experience of technology assessment and selection
  • Excellent presentation and written communication
  • Ability to deal with ambiguity, high level of pressure and rapidly changing environments
  • Engineering degree


  • Competitive compensation package, and BSPCE / Share warrants for entrepreneurs options in Series B (2018) startup.
  • Flexible working hours, remote friendly environment.
  • Strong focus on personal development, including internal and external trainings, and attendance to conferences.
  • Internal talks, technical meetups, and hackathons.
  • High performance equipment for your work.
  • 5 weeks of paid vacation + 10 days of RTT.
  • Comprehensive health insurance with medical, dental, and vision coverage.
  • Meal Vouchers with Swile (ex Lunchr).
  • Reimbursement for sports and cultural activities.
  • Annual company outing for Ledgerdary Days; plus infrequent parties, snacks and drinks.
  • Employee discount on Ledger products.


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