Infrastructure Project & Documentation / Service Design Manager

    Ledger Published: November 6, 2020
    Paris, France
    Job Type


    As part of its strong growth, Ledger – the technology leader in digital asset and crypto-security solutions – is looking for a Service Design Manager, in France. You will work and learn with a global Engineering team from Back-End, Security, Infrastructure, Certifications, QA.You love high availability systems, metrics and automation, and want to work in a diverse, challenging team? Join our team, one of the world’s leaders in one of the most innovative technology sectors!

    Primary responsibilities:

    • Lead service design vision, definition and implementation plan for the company Infrastructure & Operations, such as: Service Level Requirements, Business Continuity, Capacity Management, Security Management, Compliance & Certifications
    • Responsible to drive a continuous improvement plan for Infrastructure & Operations
    • Prepare, schedule, coordinate service design related projects
    • Monitor compliance to applicable codes, practices, policies as well as non-functional requirements and systems performance
    • Responsible for the definition and implementation of the Information Systems Security Policy (ISSP); ensure that policies, processes and procedures are in place to protect the company Infrastructure & Operations
    • Communicate and interact with the "clients" (external, or Ledger internal) to understand and document their requirements related to systems, platforms and services operations


    • 10+ years of experience in project management, involving operational environments across the service management lifecycle (strategy, design, transition, operation and continual service improvement)
    • High degree of knowledge relating to service management and ITIL processes
    • Extensive experience in service architecture and end-to-end solution design, with a technical and system integration background
    • Previous experiences in developing and implementing a company ISSP
    • Proven capability to gain and maintain certifications
    • Experience in selecting and applying service management policies, processes and procedures in operational environment
    • Experience of cross-functional work and the ability to demonstrate a collaborative approach with regards to building key relationships across the organization and define projects scope, goals, plan and deliverables
    • “Customer focused” with the ability to identify and understand both internal and external customer's needs
    • Creative problem solving and analysis skills with an ability to identify develop and implement solutions to meet the needs of the business
    • Experience of technology assessment and selection
    • Excellent presentation and written communication
    • Ability to deal with ambiguity, high level of pressure and rapidly changing environments
    • Engineering degree


    • Competitive compensation package, and BSPCE / Share warrants for entrepreneurs options in Series B (2018) startup.
    • Flexible working hours, remote friendly environment.
    • Strong focus on personal development, including internal and external trainings, and attendance to conferences.
    • Internal talks, technical meetups, and hackathons.
    • High performance equipment for your work.
    • 5 weeks of paid vacation + 10 days of RTT.
    • Comprehensive health insurance with medical, dental, and vision coverage.
    • Meal Vouchers with Swile (ex Lunchr).
    • Reimbursement for sports and cultural activities.
    • Annual company outing for Ledgerdary Days; plus infrequent parties, snacks and drinks.
    • Employee discount on Ledger products.


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