About the job
You ensure that Insify customers have an exceptional customer experience. We want to offer insurance as it should be : fast, fair, free and human! You will help shape our customer experience and customer support.
Together, we elevate the customer experience to an unprecedented level in the insurance world.
As a Customer Support Expert, you are responsible for :
- Assisting customers via email, chat and phone;
- Constantly improving the customer experience;
- Exceeding customer expectations through quality service;
- Contributing to the improvement of products and processes from the customer's point of view;
- The sky is the limit! If you want to grow professionally, this is the place for you.
About the company
For entrepreneurs, by entrepreneurs, 100% online. Insify is revolutionizing the insurance market by making it fast, simple, and fair for entrepreneurs.
The needs and expectations of today's entrepreneurs are no longer the same as those of yesterday. However, the insurance industry is hopelessly lagging behind.
Insify was founded to help entrepreneurs get the assurance their business deserves. A simple route, a quick solution and competitive prices.
Through the intuitive end-to-end digital customer journey, they offer a business insurance quote in as little as two minutes.
What we ask
You are fluent in German, both written and spoken; (we also have the same position available for French speakers - so apply also if you are fluent in French).
This is an essential requirement!
- You are available for 20-24 hours, 3 days a week
- You are enthusiastic and motivated, you want to learn, and you have excellent communication skills;
- You have a practical approach, and you are precise in the execution of your work;
- You can work independently;
- You like working in a team
What we offer
A wide range of tasks in a dynamic and educational environment. We offer a unique opportunity to be part of an ambitious early stage insurtech.
You will have plenty of opportunities to make a real impact and gain valuable entrepreneurial / startup experience.
You will work in an enthusiastic and ambitious team made up of unique and experienced entrepreneurs (Hello Fresh, Bloomon, Sum Up, Blendle) and experts in the field of technology and insurance.
In addition, we offer you :
- €14-€16 p / hour
- Remote working options
- Everything you need to do your job well (laptop, headphones, etc.)
- NS business travel card