frog – User Researcher (Public Sector)

Capgemini UK Published: December 17, 2022
London, United Kingdom
Job Type


Why join frog?   frog is one of the world’s most successful innovation and design companies and has recently turbo-charged our UK business through a number of mergers and acquisitions. Were growing fast, and our next move is to build on our global heritage in brand consultancy and launch a market leading UK brand offer. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. Were inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging.


Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community and the world at large. Joining frog means you’ll be joining the pond, a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets.


What Is frog Impact? frog Impact is a new proposition, a start-up within frog. The Impact team is being built to solve population scale problems, working with government product and policy teams, to make a genuine difference to our socio-economic structures and the human experience. The right people are hard to find, below is a picture of the experience we want you to have, but it's more important you're passionate about human behaviours, user-centred design and delivering meaningful purposeful work in the public sector. Don’t worry about being a 100% fit. If this sounds like an interesting opportunity to you, and you think it could work, lets talk.


The Role: User research is the bedrock of ensuring we deliver better services to meet the population's needs. We have to understand human behaviours and diverse perspectives to uncover what we don't know, account for implicit bias and design for inclusivity. What you'll do   As a User Researcher, you will be responsible for: Running user research as part of a team, providing strategic support to embed research and user-centred design as standard practice. Designing and planning research including: problem framing, sample design, recruitment, screeners, test scripts, field guides and process management, culminating in a sound ability to scope a research process and deliver fieldwork. Conducting research using a variety of methods from discovery to hypothesis testing (eg. surveys, user interviews, workshop facilitation, remote user testing, call centre listening, ethnography, sentiment tracking) with stakeholders and end users. Identifying research insights, using analysis and synthesis methods, blending qualitative and quantitative data to create holistic picture of the problem you're trying to solve. Using or prototyping different research stimulus in user / hypothesis testing. Communicating and humanising research outputs to tell a relatable story to stakeholders and citizens. Working with multiple different sources of primary and secondary insight. Ability to operate in a fast-paced environment, balancing business priorities with research needs. Equal Opportunities at frog.


frog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. frog is a global business with teams working from every corner of the world. To help us process your application, please ensure that your application documents (CV, cover letter, portfolio, etc.) are all in English. Learning and development Theres an endless amount to learn, and an endless number of ways to do so. So, you’ll also have unique training opportunities to take advantage of. Some of our consultants even have the chance to go to Les Fontaine (near Paris, France), where we host a conference. Outside of dedicated training, everyone makes time to help and support one another - collaboration is encouraged across all of our teams. Work/Life Harmony We understand that everyone has varied lives and we want you to have a great work-life balance. So, where possible, our Work Life Harmony policy will help you to work flexibly and juggle your work and home life. CSR Were also focused on using tech to have a positive social impact. So, were working to reduce our own carbon footprint and improve everyones access to a digital world. Its something were really serious about. In fact, we were even named as one of the worlds most ethical companies by the Ethisphere Institute for an 8th year. When you join Capgemini, you’ll join a team that does the right thing. Since June 2021, frog is part of Capgemini Invent As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth. Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion. Make Your Mark


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