Customer Success Manager

24sessions Published: July 31, 2017

Description

24sessions is a fast-growing company. In fact, we’re one of the 10 best B2B startups in Europe according to Google, McKinsey & Rocket Internet. We’ve got here by focusing radically on our customers.

To help us support and service our enterprise users we are looking for a Customer Success Manager. This is a crucial role in our organization as you’ll be responsible to “build more value faster for our users and therefore 24sessions”.

The Customer Success Manager

  • Is responsible for onboarding, training, supporting and growing our enterprise users.
  • Actively seeks user feedback to brief our dev team about new product features.
  • Trains users to successfully implement and use 24sessions (via manuals, webinars, video-chat).
  • Is in continuous dialogue with customers to identify new opportunities and stakeholders.
  • Ensures that all customers are fully engaged and getting the value that they expect.
What we’re looking for
  • >3 days/week in Amsterdam
  • Dutch speaker
  • Positive thinker
  • Excellent presentation skills
  • Well-organized and structured
  • Continuous drive to improve
  • Creative thinker that delivers results
  • Believer in our vision & product
What we can offer
  • >3 days/week in Amsterdam
  • Key role in a fast-growing SAAS startup
  • Fair salary + great bonuses
  • Lots of growth potential
  • Passionate, supportive & fun team
  • Fresh lunch & the best coffee
  • It's ok to fail, as long as you learn

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