Customer Success Engineer

    Xpenditure Published: March 20, 2017

    Description

    Why we are awesome

    At Xpenditure we are changing the way people manage their expenses. Let’s get rid of Excel sheets and shoeboxes filled with receipts, a new way of automatic and digital expense processing is here! Today, Xpenditure provides the most efficient solution for expense management to almost 100,000 users and we have customers in 60 countries.

    Apparently people really like what we do and our userbase is growing very fast. With almost 30000 new users in the past 6 months we are really proud of our accomplishments so far. So why are we looking to hire?

    For us it’s simple, we want to grow even faster and for that we need more people. Also our sales team can use some extra hands and brains. That’s why we have an open position for a new Customer Success Engineer. You might not know it yet, but you may be the perfect fit for our awesome company…

    Job Description

    What will you be doing?

    As a Customer Success Engineer at Xpenditure you will provide first line support for client-related problems and try to fix the problems or answer the questions as efficient and sufficient as possible. You will proactively contact clients to see if they need any assistance and scan for commercial opportunities. Clients will be able to chat live with you and will love the rate at which they receive an answer. You will pay attention to the client’s needs, emotions and frustrations and respond to them appropriately. Thanks to your knowledge of our product and the market you will help clients by providing an answer to their problems regarding expense management.

    You will work in a fast paced team to achieve team targets which are linked to bonuses. Your work will directly impact the company’s growth. Our team will see you as a valuable member and you’ll contribute to customer satisfaction.

    Qualifications

    Who are we looking for?

    You love talking with clients and you’re not afraid to get into contact. Guiding them through a platform is your second nature. Since you will work with clients from over the entire world, you speak fluent English and every extra language is a definite pro.

    You prefer to build up a relationship with the customers thanks to your real time answers to their questions and short feedback loops. Your open and welcoming personality will allow you to have a relationship of trust with clients. You’re a go getter and you’ll do what’s needed.

    Additional information

    What can we offer you?

    • A great challenge!
    • A lot of professional freedom and flexibility in working hours
    • Being part of an international, winning and growing team that exists of 50 awesome colleagues
    • A desk in our cool headquarter office in the center of Mechelen
    • Free drinks, fruits and snacks and monthly dinners in our bar
    • A competitive salary and package

    What’s next?

    If this sounds like you, just tell us why you think you would be great for the job. You can apply through our website. Of course you can also connect with me on LinkedIn. Also, check out your future colleagues on our company website. Can’t wait to hear from you!

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