Description
Quicargo is growing fast and that is why we are looking for a new addition to our Customer Service team! You will work at the core of our company and you will be responsible for the support questions that both our customers and our transport partners have.
You are responsible for customer contact via e-mail, chat and telephone and you ensure that everything is correctly registered in our platform.
You like to switch quickly and you feel comfortable on the phone. What motivates you is a smile for customers and being able to solve a problem satisfactorily for all parties: the customer, our carrier and Quicargo.
About Quicargo
Did you know that 50% of the trucks in Europe drive around empty or partly empty? So this can be done much more efficiently and sustainably, that's what we do! In our online platform we match carriers to companies that need transportation.
We work hard every day with an ambitious and young team to change the future of logistics! As a Customer Support Agent you directly contribute to this, because you ensure that all shipments are carried out correctly via our platform.
At Quicargo we are growing fast and we have big plans for the future. You feel at home in a dynamic environment and find it a challenge to contribute to the growth of a company and to grow yourself!
This is what you will do:
- You are responsible for the support towards our customers and carriers via e-mail, telephone and chat. After a while you will know everything about the Quicargo platform!
- You process any changes to orders in our platform. You keep an overview and know exactly what is going on.
- You monitor our platform and proactively spot risks with certain shipments. That way you solve problems before the customer even notices them.
- You support our Customer Success Team in executing shipments from large customers.
Who are you?
- You have 1 to 3 years of work experience in a service-oriented B2B role (internships and side jobs also count).
- You have an excellent command of the Dutch and English language.
- You are a real problem solver and you work accurately.
- You have a great sense of responsibility and would like to go the extra mile to achieve success.
What do we offer?
- A competitive salary based on your work experience with 25 vacation days.
- Travel and expense reimbursement.
- Work from the beach, a cabin in the mountains or a country far away with 25 "Work From Anywhere" days.
- A young and international team.
- The chance to be part of a fast growing startup.
- Plenty of opportunities to develop and grow.
- A cool office in Amsterdam, with good coffee, lunch and fresh fruit.
- Regular team outings and a legendary Quicargo party every year.
Are you interested? Do not hesitate and apply directly via the application form on our website! For questions you can always contact our HR Manager Mariëlle by emailing marielle quicargo.com.
Acquisition is not appreciated.