Description
Do you have excellent analytical and problem-solving skills and enjoy working in a team environment? Are you self-motivated, and adapt easily to change? We have an opening - Customer Support and Admin Support Rep to build and maintaining strong working relationships with our customers. This opening is based on part time/full time and can be done remotely. Applicant should have an idea of Virtual Assistant, Data Entry and Collections. We'd like to learn more about you!!
Principle Duties & Responsibilities:
! Communicate in writing via email and chat to ensure all customers have a positive experience with us
! Establishes, organizes, and maintains confidential customer information in global Service Management and CRM/IFS Sales databases
! Meet daily, weekly and monthly goals within an established time period
! Resolution of customer issues related to past due collections
! Make outbound and receive inbound calls to communicate with borrowers in regards to late or past-due accounts
! Problem solve with past-due customers to bring accounts current through payment negotiations
! Contact consumers by phone to resolve the outstanding balance owed
! Maintain high level of customer service
! The ability to handle multiple projects and tasks at the same time
! Great attention to detail and are highly organized
! The ability to articulate themselves professionally Excellent written and spoken English
Qualification
Excellent communication and listening skills
Ability to negotiate and be assertive and professional at all time
General computer knowledge and typing skills
Capability to adhere to schedule requirements