Description
Since 2012, we've lent over £400 million to over 20,000 businesses across Europe. Our customers include everything from cafés to car dealers, salons to solicitors. Along the way we have built a sophisticated technology platform, won numerous awards and grown a fun, and vibrant team.
However, we’re still near the start of our journey – our aim is to finance a million small businesses within a decade and so we need more smart, hands-on people to help us reach this goal.
We are seeking an experienced Debt Recovery Specialist who will be required to work within a fast paced, customer focused environment, providing great customer service while maintaining the team’s excellent track record.
REQUIREMENTS
You would be:
- Case handling a fast moving portfolio of over 1000 accounts of which 150+ accounts are in early arrears with the aim of recovering the payment due or negotiating and adjusting the loan terms to suit debtor circumstances and affordability
- Handling inbound and initiating outbound telephone calls, letters and emails with the greatest level of care, accuracy and customer service skills
- Building relationships with portfolio clients through regular contact to validate, understand and resolve breaches of agreements with customers
- Negotiating, implementing and monitoring feasible repayment solutions that take into account the client’s circumstances while balancing the best interests of the business
- Working with a wide range of teams within the company to understand, strategise and report on the best course of action
- Working closely with the Head of Collections to review and develop recovery strategies
- Instructing, liaising and monitoring third parties such as debt collection agencies and solicitors to ensure the best outcome is achieved
- Ensuring compliance with all appropriate legislation regulatory body guidelines
- Adhering to our company policies and procedures
- Upholding iwoca’s company reputation at all times
- Updating databases and systems in order to keep an accurate record of activities, observations and outcomes within the recovery process
You will need:
- At least 2 years debt recovery experience, ideally in the commercial/business sector
- Empathy, forbearance and professionalism
- Strong communication skills, accuracy and confidence
- The ability to deal with a variety of challenges, innovate and think on your feet
- Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous.
BENEFITS
In addition to a competitive salary, we also provide the following:
- A smart, fun and internationally diverse team - together, we represent over 35 different nationalities
- Company retreats in great locations - we have at least two per year in places like the French Alps and by the Spanish seaside
- A really lovely office in central London - we’re right by Tottenham Court Road, and close to the bars, theatres and restaurants in Soho and Fitzrovia
- Pool, ping pong, foosball tables and tournaments, morning yoga and an ever-growing number of active clubs (you can set up your own!) - such as climbing, chess, cycling, football, running, boxing, etc
- Regular novelty perks such as free massages, which can be proposed by anyone in the team
- Plenty of drinks and snacks in our office kitchen
- Cycle-to-work scheme for great value bikes
- Company-wide talks with internal and external speakers
- Enhanced maternity/paternity leave and shared parental leave
- Stock options for all employees after 6 months within the business
- 25 days holiday a year, plus all UK Bank holidays, plus a day off for your birthday
- The opportunity to give your time to support a charity of your choice, via a paid volunteering day
- Additional leave so that you can take more time to go travelling or to study, outside of your holiday allowance