Collections Manager

    iwoca Published: May 16, 2018

    Description

    iwoca is breaking down the barriers that stop Europe’s 20 million small businesses from accessing finance. Traditional bank loans have slow application processes, inflexible terms and burdensome criteria. In contrast, we use cutting-edge technology to offer flexible access to credit with a five minute application process and a decision in hours.

    Since 2012, we've lent over £400 million to over 20,000 businesses across Europe. Our customers include everything from cafés to car dealers, salons to solicitors. Along the way we have built a sophisticated technology platform, won numerous awards and grown a fun, and vibrant team.

    However, we’re still near the start of our journey – our aim is to finance a million small businesses within a decade and so we need more smart, hands-on people to help us reach this goal.

    We are seeking an experienced Debt Recovery Specialist who will be required to work within a fast paced, customer focused environment, providing great customer service while maintaining the team’s excellent track record.

    REQUIREMENTS

    You would be:

    • Case handling a fast moving portfolio of over 1000 accounts of which 150+ accounts are in early arrears with the aim of recovering the payment due or negotiating and adjusting the loan terms to suit debtor circumstances and affordability
    • Handling inbound and initiating outbound telephone calls, letters and emails with the greatest level of care, accuracy and customer service skills
    • Building relationships with portfolio clients through regular contact to validate, understand and resolve breaches of agreements with customers
    • Negotiating, implementing and monitoring feasible repayment solutions that take into account the client’s circumstances while balancing the best interests of the business
    • Working with a wide range of teams within the company to understand, strategise and report on the best course of action
    • Working closely with the Head of Collections to review and develop recovery strategies
    • Instructing, liaising and monitoring third parties such as debt collection agencies and solicitors to ensure the best outcome is achieved
    • Ensuring compliance with all appropriate legislation regulatory body guidelines
    • Adhering to our company policies and procedures
    • Upholding iwoca’s company reputation at all times
    • Updating databases and systems in order to keep an accurate record of activities, observations and outcomes within the recovery process

    You will need:

    • At least 2 years debt recovery experience, ideally in the commercial/business sector
    • Empathy, forbearance and professionalism
    • Strong communication skills, accuracy and confidence
    • The ability to deal with a variety of challenges, innovate and think on your feet
    • Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous.

    BENEFITS

    In addition to a competitive salary, we also provide the following:

    • A smart, fun and internationally diverse team - together, we represent over 35 different nationalities
    • Company retreats in great locations - we have at least two per year in places like the French Alps and by the Spanish seaside
    • A really lovely office in central London - we’re right by Tottenham Court Road, and close to the bars, theatres and restaurants in Soho and Fitzrovia
    • Pool, ping pong, foosball tables and tournaments, morning yoga and an ever-growing number of active clubs (you can set up your own!) - such as climbing, chess, cycling, football, running, boxing, etc
    • Regular novelty perks such as free massages, which can be proposed by anyone in the team
    • Plenty of drinks and snacks in our office kitchen
    • Cycle-to-work scheme for great value bikes
    • Company-wide talks with internal and external speakers
    • Enhanced maternity/paternity leave and shared parental leave
    • Stock options for all employees after 6 months within the business
    • 25 days holiday a year, plus all UK Bank holidays, plus a day off for your birthday
    • The opportunity to give your time to support a charity of your choice, via a paid volunteering day
    • Additional leave so that you can take more time to go travelling or to study, outside of your holiday allowance

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