Description
The Position
(this role is for candidates who speak fluent GERMAN and DUTCH)
The Account Manager position at Machinio.com is critical to the growth of the company. If you are fluent/proficient in GERMAN and DUTCH (required), have 2+ years of experience in client relationships, are hard working, thrive in a fast-paced environment, and want to make an immediate impact, this role is a great opportunity for you. As an Account Manager, you will work with a very high-performing team on maintaining Machinio's client retention rate HIGH- maintaining client relationships, renewing, upselling, providing technical support, ensuring ROI, strategizing with the team on overall client retention and more! Together, we're innovating a multi-generational $400 BILLION dollar industry. The experience you obtain at Machinio in 3 months is worth more than experience you'd obtain in 1 year anywhere else!
With teams in North America, Europe and Asia, and operations all over the world, this role offers the unique opportunity to be a part of something unconventional, and the ability to and flexibility to work from anywhere in the world.
Machinio
We are the fastest growing machinery marketplace in the world, featured in Forbes (founders recognized as 30 under 30), Crain’s Chicago Business, Successful Farming, and Inc.com, and more.
Work Life
- Holiday/PTO policy
- Flexibility to work remote from anywhere in Europe!
- Modern work equipment provided.
- Casual, collaborative, fast-paced work environment and a fun team (we’re cool)!
- In-person team events and really fun holiday parties!
Responsibilities:
- Attend to all paying member's needs, build relationships, and maintain the client’s experience with Machinio's services for the duration of their membership.
- Renew/upsell annual memberships, using effective negotiation skills.
- Review each account regularly to ensure client's ROI maximization.
- Report back to the development team on client's technical issues, concerns and any related requests that can be improved/fixed/changed.
- Collaborate with the renewals team and other teams to improve aspects applicable to your role, as well as to the overall growth of the company.
Requirements:
- Fluent GERMAN and DUTCH are required
- 2+ years of experience in account management, sales, and/or client relationships.
- Excellent communication and collaboration skills
- Strong analytical and negotiation skills
- Client-focused, with a strong problem-solving approach
Compensation
- Base salary
- Generous commission structure
- Employee milestone program
Our Interview Process:
- Step 1 - Phone Interview with the Director of Operations to get to know you, your background and tell you about us!
- Step 2 - Google Meets video interview with our Account Management Team Leads to discuss the role in depth.
- Step 3 - Final interview with our VP.
We are efficient decision-makers. Our interview process has a 2-week timeline and we do not waste time. We are not recruiters, we are real employees, with long tenures and institutional knowledge, and we work with and manage the job/team you are interviewing for. We take time to interview and build teams because our people are our most important resource!
At Machinio, we believe that to be as successful as possible, we need a diverse team! With that, we are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, and we encourage and welcome applicants, candidates and teammates of all races, religions, colors, national origins, genders, sexual orientations, ages, marital statuses, veteran statuses, and/or disability statuses.