Customer Service Specialist Bulgarian Speaker

This position offers you the opportunity to work alongside one of our high profile clients who specialise in internet based searching and video sharing platforms. You will be providing high quality customer assistance to our Client’s customers. In this role you will be working on our client’s site in Wrocław to apply an understanding of their products and drive ROI to an existing customer base of small and medium business accounts. Key activities include customer account reviews, pro-actively establishing client satisfaction and ensuring adaptation of account optimisation.

Duties and Responsibilities

• Provide high quality online customer service that exceeds the customers’ expectations
• Deliver efficient troubleshooting and query resolution
• Assist customers with account optimisation through various communication channels including social networks
• Upsell products were appropriate
• Ability to research and develop knowledge of customers products and services
• Collaborate with other departments to resolve customer escalations within agreed timeline
• Meet deadlines with a fast paced environment
• Use initiative to identifying trends and/or process improvements
• Participate in on-going product training and process upskilling
• Gain an in depth knowledge and understanding of all online advertising services including PPC, Maps, Analytics, Shopping and Search

Requirements:

• Fluency in written and spoken English and Bulgarian for this role is essential
• Preferably 1 years’ experience in a customer service related field
• Excellent communication skills and confidence dealing with customers
• Comfortable working in an online environment with general computer literacy
• Strong analytical and problem solving abilities
• General knowledge of social media and digital platforms
• Ability to work individually and part of a team

We offer:

• Vibrant, multi-cultural environment
• Quarterly performance bonus
• Comprehensive Benefits Package
• Subsidised Health Insurance
• Cafeteria program
• Career & Personal Development
• E learning access