Customer Support & Integration Manager (m/f)

Location

Job Type

Do you believe that good Customer Support is a question of passion and ownership?

You are open minded, friendly, and enjoy solving problems to make your customers happy?

You thrive to demonstrate a high service mentality and always work detail-oriented?

You are flexible, prioritize well and are highly organized?

And, you have a positive attitude and enjoy working in a dynamic team?

Then we should talk.

Responsibilities

Act as the first point of contact for new and existing customers (national and international) for support requests and integration
Manage customer support interactions to a positive and best-possible resolution to extend customer's satisfaction
Lead integration of the Styla Content Commerce solution / plugin into customer’s technical environment (shop systems, CMS etc.) and drive execution of related tasks with internal and customer teams
Handle incoming cases and outgoing responses via case management system, email and phone
Interact with technical team to track the solution of technical issues
Drive support related projects and initiatives in order to provide excellent customer service to our customers
Identify bugs and challenges and report them to the department head
Engage in close teamwork with the rest of the Customer Success Team

Great communication skills and passion for working with customers and agencies
Ability to think and operate independently with a clear passion for action and results
Strong organizational skills with the ability to juggle many hats at the same time
Previous experience in reactive support or on the phone in Customer Service
Experience in triaging and troubleshooting technical problems is an advantage.(preferably in eCom, XaaS, Cloud and Subscription Licensing solutions)
Salesforce and Trello experience is a plus.
Fluent German & English language skills are a must, further language is a plus
Ability to integrate into an international team of dynamic and motivated individuals

Technical Expertise Desired

What we offer

The possibility to shape and develop our customer’s success and with your support to contribute to the growth of Styla
Getting to know the big players in the fashion and lifestyle world
Teamevents, fresh fruits and drinks
Budgets for further education and conferences
Working in an excellent team of professionals and experienced founders
Apple working equipment
Flexible working hours and an appealing salary