UX and Interaction Writer

Hello Lamp Post Published: June 12, 2024
Liverpool, United Kingdom
Job Type


The Role:

We’re looking for an interactive storyteller to create user facing content for our conversational platform.

  • You will share information, engage users and help clients achieve their goals.

This is a great chance to immerse yourself in AI and help shape how we use it.

  • The role suits a games writer, UX writer or technically minded linguist.

We’re open to applications of any level but it’s essential you have a love of words, and examples to show it.

We’re a small, but fast growing start-up so you should be excited by responsibility, rapid progression and a high degree of autonomy.

Hello Lamp Post

Our mission is to make places better for people.

  • We help companies, services and governments make cities more playful and people-centric.
  • We create digital assistants for the real world.
  • Our product is a unique chat-based platform that brings to life street objects (post boxes, park benches, parking meters and - of course - lamp posts).
  • Users can access dynamic information on location, giving feedback and accessing services.

Key Responsibilities:

  • Interactive writing - use the Hello Lamp Post platform to create stories, engage citizens and bring to life objects and spaces with simple accessible language
  • Tone of voice - establishing content principles and systems to deliver experiences that achieve client goals
  • Client management - translating each client's objectives into text message conversations that offer rich experiences to communities around the world
  • Interaction design - work with our suite of technical tools to build conversational journeys
  • Call to action - designing our messaging from the first call to action to the final sign off
  • Engagement and analytics - using analytics tools to understand what is working and owning the engagement metrics within the business

Must have qualities:

  • A love of language - You should be able to point to examples of your work online, either personal or professional
  • Highly organised - able to prioritise, plan and coordinate your activities to a high level
  • Passionate about tech for good - An enthusiasm for digital innovation and using technology for good
  • Exceptional Communicator - Excellent presentation, oral and written communication skills
  • Self motivated - At your best in a remote working environment
  • Process driven - Analytical, self reflective and always looking to improve
  • Autonomous - Ability to prioritise, organise, plan and coordinate activities / time with minimal direction

Preferred (not essential):

  • An interest in user experience and accessibility
  • Experience with technology or the start-up world
  • Professional writing experience or degree / equivalent
  • An experience with or knowledge of CRMs (Hubspot, Zendesk or similar)
  • Experience with Digital productivity tools (Trello, Slack, Google Workspace)


  • Competitive salary
  • Help shape every aspect of a fast growing brand from the ground up
  • Work with experienced creative and business leaders
  • Fast career progression shaped to your goals
  • Flexible working hours and remote working
  • A supportive environment to grow your skills and personal development
  • Laptop provided
  • Autonomous working environment
  • Friendly and sociable team
  • we’d love to hear from you if you like the sound of any of the above.


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