Support Operations Engineer Level II

Pax8 Published: June 5, 2024
Zwolle, Netherlands
Job Type


Our mission is to be the world's favorite place to buy cloud products.

We are a fast-growing, dynamic, and high-energy organization with a start-up feel, allowing you to make a meaningful impact on the business.

Culture is important to us, and at Pax8, it's business, and it is personal.

  • We are passionate, creative, and unconventional.
  • We work hard, keep it fun, and expect the best!
  • We Elev8 each other.
  • We Advoc8 for our partners.
  • We Innov8 continuously.
  • We Celebr8 life.

Ready to Elevate Your Career? Come join us at Pax8 and embark on a thrilling journey with our Support Operations EMEA team as a Support Operations Engineer Level II in our amazing offices Zwolle

Picture this : You'll be at the forefront of revolutionizing support operations at Pax8 , providing technical expertise that ensures our amazing colleagues receive unparalleled service.

As a Support Operations Engineer Level II , you won't just troubleshoot issues you'll be orchestrating a symphony of solutions, diving into the heart of technical intricacies and emerging victorious with resolutions that leave our amazing colleagues in awe!

The Team : The Support Operations EMEA team are high-energy, fun, and driven with a 'can do' attitude. Dynamic and teeming with technical expertise, they're a supportive crew that thrives on collaboration.

A fast-paced journey where every day is a blend of passion, fun, and innovation!

Your day as a Support Operations Engineer Level II includes :

  • Assessing and supporting Non-Standard requests, including Audit requests, eDiscovery, Access requests or other escalations
  • Supports Pax8 staff by fulfilling User Requests and resolving new and escalated Service Incidents
  • Routine Maintenance and upgrades of End user hardware / software systems and other hardware and systems in the office estates
  • Participating in retrospective, Root Cause investigations and Problem creation
  • Contribute to and author knowledge base articles in Confluence as well as automation scripts
  • Asset cataloguing, tracking, deployment, and inventory management
  • Drive your own personal development and performance improvements by participating in learning paths on Elev8, taking part in Pax8 L&D programs, receiving peer or manager coaching, taking on stretch projects or on the job training

You'll be ideal for us if you :

  • Significant experience related IT support experience in a medium to large size organization
  • Experience of supporting end user devices running various Microsoft Windows platforms (Windows 10 / Windows 11) & Mac OS
  • Demonstrable expert level support for Microsoft Office 365 / Windows 365 platforms (Office, Teams, SharePoint, OneDrive)
  • Experienced and knowledgeable of Azure Active Directory, Teams and Exchange admin centers, MS Partner Centre
  • Thorough understanding of cybersecurity tooling
  • Experience with Proofpoint and Sentinel One highly beneficial
  • Strong network troubleshooting skills; firewall management, routing, ICMP, DNS resolution, etc.
  • Scripting experience; PowerShell, python, bash, etc.
  • Proficiency with device endpoint management systems such as Intune, Kandji or JAMF
  • Experience with Audio / Visual devices, such as conference rooms, displays, etc.
  • Highly organized detail-oriented with an ability to prioritize and handle multiple tasks and projects simultaneously
  • Demonstrates a sincere passion for exceptional customer service
  • Ability to grasp complex ideas and change direction quickly in a fast-paced environment
  • Excellent verbal and written communication skills with the ability to communicate at all levels
  • In order to fulfil this role you should be resident in this country with a valid right to work

We encourage you to apply for a role at Pax8 even if you don't meet 100% of the bullet points!

We believe in cultivating an environment where there are a diversity of perspectives.

We review and acknowledge every application using real humans - please look out for a response from us to your application in your inbox but check spam too!

  • Basic Salary €3400 to €4300 monthly gross
  • 26 days holiday + 8% Holiday Allowance
  • Participation in the Company Short Term Incentive Plan (Annual Bonus)
  • Participation in the Company Long term Incentive Plan (Stock Options after qualified period)
  • Travel Expenses Reimbursement
  • Participation company pension plan
  • Homeworking Allowance
  • Dedicated time for training and personal development
  • Health & Wellbeing coaching support
  • Fun and frequent company and team socials
  • And a lot more...

Salary : 3400 4300 EUR / MONTH


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