Support Engineer (m/f/d)

    Fineway GmbH Published: July 16, 2019
    München, Germany
    Job Type


    As a Support Engineer at Fineway you help us maintaining a superior platform service level by actively engaging with R&D and business departments. You will play a pivotal role in selecting the right travel-tech platforms and partners by analyzing systems and APIs ahead of an integration and monitoring them post-integration.


    • Proactively come up with own ideas to increase platform service quality and prototype solutions in close alignment with business sponsors.
    • Assure loaded touristic inventory meets our quality standards.
    • Build and run scripts that analyse completeness and accuracy of our data.
    • Perform ad-hoc analysis and engage with our business intelligence team to identify data issues.
    • Analyze specs and test new supplier APIs, run load tests, monitor service levels.
    • Extract, transform and load data from our systems or APIs to drive business decisions.
    • Migrate data from systems and map to target structure.
    • Manage remote data loading teams, assuring high quality standards.
    • Engage with support teams of our tech partners and suppliers.


    • Study in computer science domain or apprenticeship as IT specialist for system integration or a comparable education.
    • Professional experience in writing scripts using Python or NodeJS.
    • Experience in working with API based on protocols like REST and SOAP.
    • Proficiency in working with Excel-based data workflows.
    • Experience in working with SQL-based databased like MySQL of PostgreSQL.
    • Business acumen - eager to understand ins and out of travel tech industry also from the business side.
    • Diligent and analytical mindset.
    • Strong communication skills in both English and German.

    What to expect

    • A top international team with a multiple award-winning product.
    • An environment for your growth: open doors, flat hierarchies and full transparency.
    • An attractive compensation package and clear development paths for your career.
    • Professional training & coaching for further education, Brown Bag sessions, and much more.
    • Flexible working hours and a top-equipped workplace in the middle of Munich.
    • Fresh fruit, healthy breakfast, regular joint lunches and team events.
    • Greatly discounted travel conditions and other travel-related benefits.

    About FINEWAY

    Our mission: We free travelers from wasting time & money on travel planning ever again.

    We believe the future of travel is not search & compare but a delightful conversation to instantly create personalized trips that match your unique style & personal preferences. That’s why we’ve built an interface-agnostic conversation engine powered by advanced statistics & deep learning methods to decode your travel intent faster & better than anyone else. The purpose? To magically deliver perfectly tailored travel experiences instantly to your inbox. Free, transparent & bookable.

    Related Jobs

    February 22, 2021
    Senior JavaScript Engineer (Utrecht)   Amsterdam, Netherlands
    February 22, 2021
    Front End Engineer   London, United Kingdom
    February 22, 2021
    Software Engineer (Full Stack)   London, United Kingdom
    February 22, 2021
    February 22, 2021