Support Engineer (m/f/d)

    Fineway Published: July 31, 2019
    Munich, Germany
    Job Type


    As a Support Engineer at Fineway you help us maintaining a superior platform service level by actively engaging with R&D and business departments. You will play a pivotal role in selecting the right travel-tech platforms and partners by analyzing systems and APIs ahead of an integration and monitoring them post-integration.


    • Proactively come up with own ideas to increase platform service quality and prototype solutions in close alignment with business sponsors.
    • Assure loaded touristic inventory meets our quality standards.
    • Build and run scripts that analyse completeness and accuracy of our data.
    • Perform ad-hoc analysis and engage with our business intelligence team to identify data issues.
    • Analyze specs and test new supplier APIs, run load tests, monitor service levels.
    • Extract, transform and load data from our systems or APIs to drive business decisions.
    • Migrate data from systems and map to target structure.
    • Manage remote data loading teams, assuring high quality standards.
    • Engage with support teams of our tech partners and suppliers.


    • Study in computer science domain or apprenticeship as IT specialist for system integration or a comparable education.
    • Professional experience in writing scripts using Python or NodeJS.
    • Experience in working with API based on protocols like REST and SOAP.
    • Proficiency in working with Excel-based data workflows.
    • Experience in working with SQL-based databased like MySQL of PostgreSQL.
    • Business acumen - eager to understand ins and out of travel tech industry also from the business side.
    • Diligent and analytical mindset.
    • Strong communication skills in both English and German.

    What to expect

    • A top international team with a multiple award-winning product.
    • An environment for your growth: open doors, flat hierarchies and full transparency.
    • An attractive compensation package and clear development paths for your career.
    • Professional training & coaching for further education, Brown Bag sessions, and much more.
    • Flexible working hours and a top-equipped workplace in the middle of Munich.
    • Fresh fruit, healthy breakfast, regular joint lunches and team events.
    • Greatly discounted travel conditions and other travel-related benefits.

    About FINEWAY

    Our mission: We free travelers from wasting time & money on travel planning ever again.

    We believe the future of travel is not search & compare but a delightful conversation to instantly create personalized trips that match your unique style & personal preferences. That’s why we’ve built an interface-agnostic conversation engine powered by advanced statistics & deep learning methods to decode your travel intent faster & better than anyone else. The purpose? To magically deliver perfectly tailored travel experiences instantly to your inbox. Free, transparent & bookable.

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