Student Support Manager

Kiron Open Higher Education Published: May 15, 2018
Job Type


Kiron Open Higher Education (gGmbH) is a non-profit organization founded in 2015 with the mission to enable access to higher education and successful learning for refugees through digital solutions. As part of an innovative educational model Kiron offers coherent curricula using MOOCs (Massive Open OnlineCourses) from partner platforms like Coursera and edX so that refugees can start studying regardless of their status. Courses are mostly provided in English, completely free of charge for the students and all accessible via our learning platform Kiron Campus.Through strong partnerships with accredited universities worldwide, students have the opportunity to finish their program with a regular bachelor’s degree. We are a team of 70 education experts, techies, student supporters, project managers, communicators, grant writers, business people, organizers, analysts, coffee-drinkers, dreamers and doers, who work together on this mission everyday.

Opportunities & Responsibilities

  • Managing different student support projects and implementing our long-term strategy
  • Constantly monitoring and evaluating our programs, reviewing processes and doing quality assurance to optimize the support system we provide our students with
  • Researching on best practices within the sector (benchmarking)
  • Developing reports and communicating them to all relevant stakeholders (both internal and external)
  • Maintaining regular contact with our students to understand their needs and design interventions that will increase their activity, satisfaction and success
  • Contributing to building our student community by helping design relevant online and offline offers

Your set of skills

  • You hold at least a Bachelor’s degree and have a minimum of 2 years of professional experience coordinating projects in the educational or social sector
  • You have strong communication and strategic thinking skills
  • You have excellent English (min. C1 level) spoken and written skills (German is a big plus)
  • You are detail and goal-oriented and do not hesitate to show initiative and ownership
  • You share our vision of a world in which everyone has equal chances to access and be successful in higher education

Our offer

  • The atmosphere of an innovative and fast-growing social startup with several stakeholders (refugees, corporations, NGOs, higher education and public sector institutions).
  • competitive salary within the social sector.
  • Flexible working hours.
  • The opportunity to shape an innovative educational provider with your initiative and creative input focussing on the student’s needs
As an equal opportunities employer, Kiron strongly encourages people with a refugee background and women to apply. The position is suitable for people living with a disability. In case of two equally qualified candidates, preference will be given to the candidate living with disability.

Ready to join our mission? Apply now!

We are looking forward to your application via e-mail with the subject “SSM  + your name”. Include your cover letter, CV and availability  in English in a single PDF file until 18.05.2018.

Samira Helbig

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