Specialist for User Experience and Digital Health (m/f/d)

Job Description

Responsibilties:

• Shape digitalization in healthcare by being part of the development of innovative solutions for healthcare providers, patients, and other stakeholders of the healthcare system.
• Help customers and users imagine the future of healthcare, and develop, iterate and test digital products and services in healthcare.
• Set up and oversee multiple strategic projects, support to develop seamless end-to-end user journeys with the product leads, establish explorative Design Thinking phases, agile implementation, hypothesis formulation and testing, prototyping, MVP definition, etc.
• Work with interdisciplinary teams and with different internal and external stakeholders, e.g. top management, product management, strategy, software engineering, and external stakeholders like customers, users to drive digital product development.
• Over time, build and grow a team of UX researchers and designers. Coach and mentor them to deliver the highest standards for all projects.
• Don’t be afraid to get your hands dirty : plan and execute user research projects, including usability tests, interviews, surveys, personas, customer journey mapping, field visits etc.

Continuously innovate and improve processes.

• Develop our methodologies and help to scale Design Thinking and agile ways of working at Gerresheimer. Continuously innovate and improve processes.
• Be a user advocate and help others gain insights into better understanding our users, customers and their needs

Qualifications

Profile:

• Master’s Degree in User Research related studies (e.g. human-computer interaction, psychology, social sciences, design, media / communication sciences, business or a comparable subject)
• At least 5 years of experience in UX research and / or Design Thinking (inhouse / start-up or agency) with a strong knowledge of different qualitative and quantitative UX research methodologies and tools
• Strong experience and deep knowhow in Design Thinking and agile ways of working
• A convincing track record that shows your ability to move from customer insights to MVP
• Extensive skillset to reliably cover the full range of research methods : Qualitative and quantitative research, interviews, surveys, field studies, co-creation, workshops (hypothesis, conception, design thinking, insights), etc.
• Strategic thinking, balancing creative vision with business goals
• Passion for understanding people’s behaviors and motivations, especially in the healthcare field
• Independent and pro-active way of working, empathic, curious
• Strong communication skills in English (German is a plus, but not required)

Additional Information

Benefit from our attractive employer benefits, such as:

• Competitive salary package and numerous additional benefits
• Numerous opportunities for personal development
• A secure job in an international working environment
• Mobile working & home office options
• Company health management
• Free drinks and parking spaces
• Discounts with cooperation partners

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