Solution Engineering Specialist – Food Retail

CAREL Published: June 11, 2024
Location
Brugine, Italy
Job Type

Description

Company Description

CAREL is an innovative global high-tech company, leader in the evolution of control technology and humidification for air conditioning and refrigeration, listed at the Italian stock exchange.

To foster our continuous growth, we're strengthening our organization looking at smart professionals willing to join the team as contributors to company mission and goals.

Position

We are currently seeking a Solution Engineering Specialist Refrigeration to join our Sales & Marketing Department at CAREL HQs in Brugine (Padua)

The candidate will operate within the Refrigeration Food Retail business unit, featuring a wide portfolio of refrigeration customers that provides the cold chain solutions mainly for retailers but also for the food processing industry (cabinets, racks, condensing units, cold rooms, etc.)

Particularly in this business unit, and with these stakeholders, energy efficiency, reliability and top level support are mandatory for a successful product launch and business development.

The candidate will be responsible for the technical stability and usability of products / solutions during the launch phase and achieves this result by contributing to the functional specifications and by defining and executing adequate test plans.

He will be the group technical reference for initial technical deployment of the new solutions towards early-adopters customers and branches (selected for the development), for which he defines, implements and validates adequate guidelines, supporting documentation and training.

Requirements

Main activities:

  • Supports the definition of solution specifications (SW and HW)
  • Defines and executes test plans in the pre-launch phase
  • Manage troubleshooting issues and bugs from Customers and Branches in the pre-launch phase
  • Defines and performs usability and configuration check
  • Critical reading, revision, integration and update of technical documentations
  • Creation of videos on product configuration / settings for commissioning and fine tuning.
  • Technical training for customers and branches.
  • Technical support for early adopters and branches (sizing, fine tuning, troubleshooting, etc.)
  • Early adopters field support, start-ups and commissioning

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