Service Designer

Amber Labs Published: June 19, 2024
London, United Kingdom
Job Type


At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients.

Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times.

Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.

ROLE : Service Designer

LOCATION : Remote (UK)

CONTRACT : 12 month FTC (possibility of extension)

CLEARANCE : Must be a UK Citizen OR have been in the UK for 5 years

Role Overview : 

As a Service Designer at Amber Labs, you will play a pivotal role in shaping the service offerings provided to our clients.

  • You will be responsible for translating client requirements into actionable designs, ensuring seamless access, fulfilment, and support for end users.
  • Your expertise will be crucial in navigating complex service chains, where responsibilities are distributed across multiple domains of control and various service providers.

Key Responsibilities :

  • Collaborate with clients to understand their requirements and translate them into comprehensive service designs.
  • Design service offerings to ensure accessibility, fulfilment, and support for end users.
  • Work in tandem with internal and external stakeholders to integrate services into disaggregated supply chains.
  • Employ a combination of agile and waterfall project delivery methods to meet project requirements.
  • Utilize ITIL 3 / 4 best practices to enhance service delivery processes.
  • Leverage at least 5 years of experience in service design across diverse projects in both private and public sectors.
  • Demonstrate proficiency in IT Service Management (ITSM) and IT Operations Management (ITOM) operating models and tooling capabilities, with a focus on ServiceNow.
  • Conduct workflow mapping, process modelling, and process design in the back-office service delivery space.
  • Configure ITSM tools to catalog, publish, and fulfill service offerings effectively.

Qualifications and Experience :

  • Extensive experience in a Service Designer role, with exposure to various projects in both private and public sectors.
  • Proficiency in both agile and waterfall project delivery methodologies.
  • Strong understanding of ITIL 3 / 4 beyond foundational level.
  • In-depth knowledge of IT Service Management (ITSM) and IT Operations Management (ITOM) operating models and tooling capabilities, with expertise in ServiceNow.
  • Proven experience in workflow mapping, process modelling, and process design within the back-office service delivery space.
  • Excellent communication skills and ability to collaborate effectively with cross-functional teams.
  • Strong problem-solving skills and ability to thrive in a fast-paced, dynamic environment.

Benefits :

  • Join a rapidly expanding startup where personal growth is a part of our DNA.
  • Benefit from a flexible work environment focused on deliverable outcomes.
  • Receive private medical insurance through Aviva.
  • Enjoy the benefits of a company pension plan through Nest.
  • 25 days of annual leave plus UK bank holidays.
  • Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.
  • Participate in a generous employee referral program.
  • A highly collaborative and collegial environment with opportunities for career advancement.
  • Be encouraged to take bold steps and embrace a mindset of experimentation.
  • Choose your preferred device, PC or Mac.

Diversity & Inclusion :

Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes :

  • Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.
  • Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.
  • Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.
  • By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.

What Happens Next?

Our Talent Acquisition team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants.

In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.


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