Description
About us Jobandtalent connects good people with endless opportunities. We created a revolutionary staffing platform that seamlessly matches workers with growing companies.
Jobandtalent is the world's largest and most successful job platform, with the highest NPS in the industry and having placed over 100,000 jobseekers so far.
Headquartered in sunny Madrid, Spain, but home to the world, we are a remote-first company operating in 9+ markets across Europe and the Americas - with ambitious plans for further expansion.
We need a passionate team to revolutionize the employment market with us. If you want to help us work on the future of work, keep scrolling; your next adventure awaits!
The Position
- We are looking for a Senior Account Manager who will be responsible for the operational delivery success and growth of our expanding client base within the Wals all and Dudley areas of our Jobandtalent Global Clients.
Responsibilities
- To demonstrate full ownership of account management and client processes
- To build and maintain local customer relationships through regular formal & informal meetings
- To collate, prepare and present relevant monthly customer reviews
- To manage and maintain an active headcount (in line with customer demand) to ensure daily fulfillment of requirements are met
- To forecast and plan recruitment in conjunction with the above
- To lead, coach and develop the supporting team through : - Daily & weekly team meetings - Regular 121s - Annual PDRs
- To demonstrate company visions and values
- To operate within company SOPs and all compliance / legislative processes as dictated by customer relationships
- To ensure full accuracy of payroll & invoicing and manage any invoice query management
- To build and maintain strong relationships with key stakeholders at Head Office and to drive the branch and onsite teams to build strong relationships with relevant personnel
- To be responsible for full workforce management - to include, but not limited to, holidays, sickness / absence, quality, performance
- To ensure workforce training is scheduled and completed in line with client requirements
- To produce and circulate weekly KPI reports both internally and externally
- To demonstrate market awareness through competitor analysis
- To manage operational expenditure in line with guidelines agreed with line manager
You ideally will have Proven track record in service management
- Experience dealing with multiple clients preferably in the recruitment sector
- Ability to hit and exceed targets and objectives
- Excellent communication and organizational skills
- Have high level of interpersonal and communication skill
- Strategic thinking
- Customer satisfaction driven
- Happy and able to work in a fast paced environment
- Knowledge of right to work policies in the UK
- Able to juggle work priorities and demonstrate a sense of urgency
- Computer literate - outlook, excel and word
- Ability to report critical information accurately and to tight deadlines
- Ability to use a common sense approach to problem solving
- Nice if you are also Experience in similar roles
- Flexibility in working hours
- Driving license
- Not looking for free fruit?
Good, we offer much more : What we offer :
The chance to make an impact in one of the fastest growing start-up companies in Europe.
A global team formed by dynamic, highly skilled and ambitious people.
- 25 days Annual Leave + Bank Holidays
- A company passionate about diversity and inclusion
- A competitive salary + variable compensation
- Birth holiday- Paid Day off for your Birthday.
Cycle to work scheme*Salary sacrifice Pension scheme with Penfold Up to 40% discount in selected gym memberships with Hussle Up to 25% discount in online coaching and counseling with Therapy Chat Discounts in selected high street brands Employee Assistance Program with Spectrum Eye care vouchers(*Upon completion of probation period)
JobandTalent is an Equal Opportunities employer and welcomes applications from all suitably qualified people regardless of their race, disability, religion beliefs or sexual orientation.
If you are looking to contact our onsite team, please visit the site locator on our website. Single Resource do NOT charge any fees for our services.
Single Resource Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers