Description
Suvera is a digital health start-up on a mission to keep people in good health and were looking for a Quality Assurance Manager to help usestablish and maintain our quality management system.
This is a new role in the team and the workwill bewide-ranging and encompass audits, care team task management, reviewing workflows and processes and continuously feeding back and improving ways of working as required.
This is an important role that will ensure patients can trust Suvera to deliver vital health services.While you will start as an individual contributor, you will work in a collaborative teamalongside two compliance associates and report to the Head of Care Compliance.
What we offer?
- Base salary of £35,000 - £45,000 pa full time (pro-rata for part time roles)
- 32 days annual leave, plus 8 public holidays (pro rata for part time roles)
- Remote-first working, 1 office day a week
- Matched pension contributions (5% employer, 5% employee)
- Strong clinical leadership and support
- Community-building events and socials
- Enhanced maternity & paternity pay
- Equipment budget on joining us
- Annual education and wellbeing budget
- Free external financial advice, mental health support and therapy sessions
- Medical indemnity cover for all Suvera work
- 5 days paid study leave pro-rata for approved courses
Your principal areas of responsibility are
Quality Management System (QMS) :
- Establish and maintain a robust Quality Management System to document and manage quality policies, procedures, and processes.
- Conduct regular audits to assess compliance with processes and identify areas for improvement
- Work with the care compliance associates to integrate outcome of clinical audit into quality assurance processes
- Ensuring that quality considerations are integrated into project plans and workflows.
Documentation and Reporting :
- Maintain accurate and comprehensive documentation related to quality processes, results, feedback loops and compliance activities.
- Prepare and present reports to management
- Investigate and analyse the root causes of quality issues.
- Drive continuous improvement initiatives based on data analysis and feedback from quality metrics.
- Implement actions to address identified issues and prevent recurrence.
- Identify opportunities for process improvements and efficiency gains.
Training and Development :
- Provide training to staff on quality standards, internal processes and procedures, and nationally accepted best practice.
- Foster a culture of quality and compliance throughout the organisation.
- Collaborate with cross-functional teams, including product, tech and design to ensure a holistic approach to quality assurance.
Were looking for someone who ?
Should have :
- Minimum of two years experience managing Quality Assurance within a business, preferably in a fast-paced technology company or startup.
- Experience managing individuals in a Quality Assurance team
- Experience of data collection and audits
- Ability to communicate with internal and external stakeholders
- Be very comfortable learning & managing new technology platform
Nice to haves :
- Worked in Digital health
- Experience of using Incident management system (Jira, Datix etc)
Personal Attributes :
- Proactive
- Has attention to detail
- Has excellent communication skills, both written and spoken
- Ability to work under pressure.
- Ability to work autonomously
- Adaptable, and able to communicate effectively.
- Good team member with sound judgement and decision making skills
- Excited about being involved with transforming the future of healthcare delivery for patients with long-term conditions
- Personable, polite and approachable
- Team player
How to apply?
Click the apply for this job button or fill out the form below.
We welcome all applications from a diverse range of backgrounds and experiences.
If you need any adjustments to support you with your application, let us know by emailing [email protected] in advance so we can put the right support in place for you.
There are various ways in which we can adjust your interview or application including, but not limited to, organising phone calls instead of videos, accepting applications in alternative formats, sharing questions or more context in advance of your interview, additional time in the interview and more.
Let us know what you need.
Please note that a Disclosure will be requested in the event that you are successful and are offered a role with Suvera.
The DBS Code of Practice which governs these checks can be found here .
Let’s recruit together and find your next colleague.
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