Principal Consultant

Etch Published: June 20, 2024
Southampton, United Kingdom
Job Type


We are looking for an exceptionally talented Principal Consultant with a strong background in management consulting and Digital Transformation advisory with particular expertise in customer experience strategy and improvement (spanning all capabilities needed for a B2C or B2B2C company to sustain organic growth including brand, value proposition, and end-to-end customer lifecycle experience) and marketing technology enablement.

You will lead teams end-to-end on the delivery of consulting projects to resolve complex business problems for clients; developing the right approach with the right expertise involved at the right time, leading the problem and solution definition process, and ultimately developing and executing robust digital customer experience transformation strategies and implementation plans, including experience design, technical, and operational implementation.

Salary : £120 -130k + Bonus

Hybrid - 2 days a week in our Southampton or London office.

Responsibilites :

  • Play an active role in strategic account development for an existing portfolio of Etch clients, acting both in a commercial role, while also delivering existing business into the account.
  • Identifying opportunities within existing portfolio, defining projects and delivering proposals and pitches to proactively seeking new opportunities.
  • Define customer experience, marketing and technology strategies, guiding clients through the selection and qualification of new solutions to address the organisations current and future needs.
  • Use consulting methodologies to research, collect data and produce insights, and turn these into strategic and practical recommendations and solutions for our clients.
  • Prepare underlying materials and design, lead or participate in client workshops and other client engagements.
  • Manage a small team to deliver client projects with project managers reporting in.
  • Stimulating an environment for innovation and entrepreneurship and supporting the commercial activities of Etch.
  • Participating in the company’s PR activities, including speaking at events, contributing to thought leadership pieces and general social and online presence.
  • You will be targeted on portfolio growth, and utilisation.

Person Specification :

  • 5-8 years of consulting experience with strong knowledge of consulting methodologies and tools - particularly client relationship building and management and stakeholder management / communication skills.
  • Track record in leading client projects entirely or work-streams in large-scale digital transformation.
  • Customer experience projects are desirable.
  • Commercially driven account manager.
  • Proven quantitative, analytical, problem-solving, and conceptual thinking skills.
  • Excellent understanding of digital technologies, operating models and transformation.
  • Experience using Design Thinking, Lean Start-up and Agile methodologies.
  • Strong interest and curiosity in anything related to customer experience management, experience design, and customer service.

Working at Etch

At Etch, we’re defining a better way to work, live and play. Here, every day is an opportunity, an opportunity to write your own story.

A story of growth, of pride, of fun and of doing incredible things. Working at Etch is about your own personal journey.

We’ve created an environment that allows you to become the best version of yourself, at work, at home, and in life.

For more information about life at Etch, our culture, and to find out what values we look for in each applicant, head over to our careers page.


At Etch you’re well looked after.

From your health and wellbeing to your personal development and finances, we provide more than your statutory benefits, we’ve created a working culture that not only works for you, but one that gives you the best opportunity to thrive.

For more information on our latest company benefits, visit our careers page.

Equal Opportunities

We’re an equal opportunity employer.

All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


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