People Operations Coordinator

Job Description:

• Own and manage day-to-day Tier 2 cases (queries from employees and managers via a ticketing system), workflows, SLAs, and risk mitigation
• Own knowledge resources plus training to reply to questions and upscale Tier 1 to take on those questions
• Leverage user-centered design to build, prototype, test and deploy new processes and systems that best serve Uber's needs
• Identify operational weaknesses for existing processes, within our team and within our connection to other teams. You will initiate and manage optimization and automation to foster growth and scale
• Leverage enablers like process optimization, automation, offshoring, etc. to find the appropriate balance between user experience, operational efficiency, and cost optimization
• Diagnose operational breakdowns at the root cause and work with regional stakeholders across People, Tech, Legal, Finance, Compliance, etc. to find optimal and holistic solutions
• Ensure that the right controls, measures, etc. are in place to monitor and continuously improve processes
• Perform regular analyses, reporting, and audits as required

The Successful Applicant

The ideal candidate is self-driven, organized, and passionate about continually tinkering to make the overall process and experience better for employees and our operations.

A successful candidate will be able to thrive in a fast-paced environment and adapt as new priorities come up.

Exceptional communication skills and attention to detail are key attributes in this role:

• Bachelor's degree in business / human resources preferred
• 2-5 years of prior experience in a People Operations / HR operations role at either a high growth tech startup or a large, well-established company
• Problem-solving skill : when you see a problem, you work hard and think out of the box until you fix it
• Team player : none of our work is in a silo. The reward comes not from individual glory but from the collective satisfaction of a job well done
• Data-driven mindset : capable to run analysis and / or understand data and transform it into relevant insights
• Customer-centric : you can tailor your service and solution to different customer needs, you amaze them with your great communication skills
• Basic level of project management skills : superior organizational skills, good follow through on tasks and staying in touch with key stakeholders
• Understanding of Dutch employment law
• Experience working in HR systems like Workday and JIRA is a plus
• Professional proficiency in Dutch and English

About Our Client

Our client is a well known Tech company with a office located in Amsterdam. Experience in the finance department would be consider as a plus.

What's on Offer:

• Competitive salary;
• Play hard work hard mentality;

APPLY HERE