Operations & Performance Intern

Papernest Published: October 13, 2023
Location
Paris, France
Job Type

Description

Working at : definition.Some people will mention the ambitious challenges, others the incomparable team spirit, or even the lively work atmosphere, perhaps all of them. One thing is for sure: we never get bored. What drives us: setting our next challenges, overcoming obstacles one by one and surpassing our goals.

How do we do this? By choosing long-term success over short-term convenience; by valuing the efforts of each one and by offering our employees the opportunity to improve and develop themselves. As you have understood, things move fast here. We're looking for talent who will contribute to our growth today and, above all, who are ready for tomorrow's feats.

But what exactly is papernest?

It is THE solution that revolutionizes the management of your contracts and subscriptions. To move all your arrangements with you, save money on your housing bills, and optimize your daily subscriptions. All this is for free in a few minutes, online or over the phone. Eight years after our launch in in Paris, more than 1,5 millions users in France, Spain and Italy, a growth from 2 to employees, the opening of 3 new offices in Reims, Barcelona and Warsaw, we are now at a turning point in our growth with the upcoming launching of thrilling projects. And, as with us "never 3 without 4", we are proud, for the fourth consecutive year, to be part of the French Tech.

Are you ready to join the adventure?️ As an Operation & Performance Intern, you will: Today, we are at a turning point in our growth and have recently launched a strategic new business unit aiming at generating more than 50% of papernest revenues within 18 months. This new business unit is now successfully live in France and we are looking for a strong Operations & Performance Intern to help us scale it efficiently.

  • You will be an important stakeholder, at the crossroads of three teams (Customer Care, Finance, Data), working on both existing and exciting new projects:
  • You are designing and monitoring processes to maximize customer satisfaction.
  • You are responsible for all operations related to the cash collection management.
  • You own the preparation of weekly and monthly performance meetings, that will support the strategic decisions to make the project grow.
  • With your manager, you will launch new strategic projects, and build best-in-class processes.
  • Depending on further developments, you might notably be responsible for the A to Z structuration of Operations on a new part of our activity.
  • You will be responsible for specific KPIs like billing performance, customer satisfaction, and customer care efficiency.
  • We will define those KPIs together, and you will have to dashboard, follow, and propose initiatives to improve those KPIs.

About you :

  • Business or engineering school, looking for an end of study internship
  • French native and English fluent
  • Former experience in a start-up is a plus
  • Strong analytical profile with great structuring & problem solving skills
  • Autonomy and rigor
  • Great collaboration & Cross-Functional Skills

What we offer : By joining papernest you will benefit from a package composed of: 50% of your transport costs covered Tickets Restaurants

APPLY HERE

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