Operations manager (customer success)

    bit4coin Published: August 8, 2017

    Description

    You are enthusiastic about finance and technology and are customer service-oriented? bit4coin is a self-funded and profitable Blockchain/FinTech startup founded in 2013 by consultants from BCG/PwC and a senior developer.

    bit4coin offers solutions for customers and businesses to buy and sell the cryptocurrency bitcoin. Join us now as Operations Manager to better serve our customers!

    Responsibilities

    • Process daily orders and incoming transactions.
    • Handle customer support requests via email.
    • Identify and detect suspicious and fraudulent transactions.
    • Constantly improve processes and suggest topics for automation.

    Who we’re looking for

    • 1+ years experience in customer success, customer service, or operations.
    • German language skills (Dutch is a plus; French, Spanish or Italian nice to have).
    • Ability to communicate well with customers in writing.
    • A team player.
    • “Can-do-attitude” -- you roll up sleeves and lead by example.

    We offer

    • An attractive remuneration package at a fast-growing, self-funded, and profitable startup.
    • A fun and international work environment with a team from all over Europe.
    • The opportunity to work independently, occasionally remotely, and full or part time.
    • The chance to learn first-hand about blockchain and innovative financial services.

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