Mortgage Operations Specialist

    Generation Home Published: March 19, 2021
    London, United Kingdom
    Job Type


    The Company

    Generation Home is a new mortgage lender on a mission to transform the housing market. We're broadening access to homeownership for aspiring first-time buyers, simplifying the home-buying process and promoting our customers' financial wellbeing through the smarter management of their home finances.

    We’re backed by leading US and European venture capital funds and recently closed a £21 million Series A, setting us up for a big 2021.

    The Role

      • Delivering specialist technical support in the borrower journey from mortgage offer to loan redemption
      • Managing completions including CoT review and delivery against special conditions
      • Oversight of payment processing and collections
      • Supporting customers who face payment difficulties, including the application of appropriate forbearance measures


    We hire people who

      • Are humble and hungry to learn
      • Own the outcomes of their work
      • Acknowledge failures and use them to grow
      • Think big and are undaunted by the scale of the company's ambitions

    For this role we are looking for

      • A subject matter expert in Completions, Primary and/or Special Servicing
      • A strong understanding of mortgage products and services with a minimum of 5 years experience working in the UK mortgage or secured lending industry
      • CeMAP desirable

    As with all roles in the company, you will be expected to keep the needs of our customers at the forefront of your mind and work cross-functionally to deliver the best possible outcomes for them at all times.


    • Competitive salary
    • Equity in a fast-growing start-up
    • Some flexibility around working hours and location
    • 25 days of vacation + bank holidays
    • Pension contributions matched (3% currently)


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