Mortgage Operations Specialist

Generation Home Published: March 18, 2021
London, United Kingdom
Job Type


The Company

Generation Home is a new mortgage lender on a mission to transform the housing market. We're broadening access to homeownership for aspiring first-time buyers, simplifying the home-buying process and promoting our customers' financial wellbeing through the smarter management of their home finances.

We’re backed by leading US and European venture capital funds and recently closed a £21 million Series A, setting us up for a big 2021.

The Role

    • Delivering specialist technical support in the borrower journey from mortgage offer to loan redemption
    • Managing completions including CoT review and delivery against special conditions
    • Oversight of payment processing and collections
    • Supporting customers who face payment difficulties, including the application of appropriate forbearance measures


We hire people who

    • Are humble and hungry to learn
    • Own the outcomes of their work
    • Acknowledge failures and use them to grow
    • Think big and are undaunted by the scale of the company's ambitions

For this role we are looking for

    • A subject matter expert in Completions, Primary and/or Special Servicing
    • A strong understanding of mortgage products and services with a minimum of 5 years experience working in the UK mortgage or secured lending industry
    • CeMAP desirable

As with all roles in the company, you will be expected to keep the needs of our customers at the forefront of your mind and work cross-functionally to deliver the best possible outcomes for them at all times.


  • Competitive salary
  • Equity in a fast-growing start-up
  • Some flexibility around working hours and location
  • 25 days of vacation + bank holidays
  • Pension contributions matched (3% currently)


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