Description
At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we're constantly taking to new levels is how we fulfill and deliver customers' orders. Our goal is to delight our customers by delivering their packages quickly and accurately, anywhere in the world. To meet this goal, Amazon is continually striving to innovate and provide best-in-class service levels by pioneering new products and services in the last mile delivery space.
Come join the team and help us work hard, have fun, and make history! The EU DSP Management team works with the various European countries to optimize our end-to-end relationships with the Delivery Service Providers (DSP's), focusing on providing a best-in-class partnerships with our stakeholders across EU. We are looking for an Manager - Performance and Insights who is ready to roll up their sleeves and help us develop actionable, data-driven insights, using various quantitative tools and core management skills in the AMXL space. This role can be based in London, Luxembourg, or Munich.
Key job responsibilities
- Build scalable and logical programs using historical data around DSP performance standards and business goals
- Dive deep into complex data sets, build narratives and drive decision making
- Champion data analysis and drive performance reviews with leadership on a weekly, monthly and quarterly basis
- Partner with stakeholders to drive change management, process standardization and build SOPs
- Create and support programs that influence overall DSP experience and drive continuous improvements in performance.
- We are open to hiring candidates to work out of one of the following locations: Luxembourg, LUX
BASIC QUALIFICATIONS
- Bachelor's degree
- Prior experience in program management, vendor management, and/or supplier management within a cross-functional organization
- Logistics, operations and/ or Product management experience
- Proven record of handling multiple projects and working towards tight deadlines
- Practical project management and administration experience: organization, supervising details, keeping multiple tasks/projects on track, and coordinating change
- Proficiency in Excel, SQL, skills in data transformation, analysis, and optimization
- Experience in BI, Analytics, Data Science, or comparable fields.
PREFERRED QUALIFICATIONS
- MBA
- Exceptional written and verbal communication and diplomatic skills.
- Ability to deal with fast moving, ambiguous topics, and distilling complex problems into simple solutions
Analytical Skills:
R, Matlab Background in Operations/ tech implementation Start-up or other experience
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a lo..