L3 Support Engineer

    CIS Worldwide Ltd Published: August 7, 2019
    Location
    Paris, France
    Job Type

    Description

     L3 Support Engineer

    Location: Paris, France

    Duration: 1 years

    Must be fluent in French Language. 

    Windows

    ·       Windows L3 in Production Support

    ·       Remote Administration - Remote Tools

    ·       Windows 2003/2008 and 2012 OS Administration - L3-L4

    ·       Windows 2003 Active Directory, DNS, FPS, DHCP and WSUS patching

    ·       Windows 2003/2008 Cluster Troubleshooting - L2

    ·       DELL/HP Server Hardware Troubleshooting

    ·       Backup Client experience

    ·       L2 Skills on Storage and VMware

    ·       Administration of Symantec Endpoint Protection or Any AV technologies

     

    Business Analysis:

    ·       Understand existing client environment completely

    ·       Analyze current business requirements

    ·       Identify new areas on an ongoing basis and suggest accordingly

    Operational:

    ·       Troubleshoot problems associated with all  Windows and VMware related issues

    ·       Take ownership and responsibility of queries, issues and problems assigned to the Windows and VMware related issues

    ·       Works with vendor support contacts to resolve technical issues

    ·       Dealing with queries by following SOPs for fault resolution

    ·       Maintains IT records and tracking hardware and software inventory for areas of responsibility

    ·       Develop sound understanding of IT operations and IT systems as well as business related processes and procedures

    ·       Maintain adequate knowledge of Windows and VMware technologies to provide a high level of support

    ·       Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures

    Professional Skills:

    ·       Good communication (both verbal and written) skills, presentation and interpersonal skills

    ·       Professional image and grooming

    ·       Self-confidence and interpersonal skills

    ·       Analytical and problem solving skills

    ·       Planning and organizing skills

    ·       Good administration management skills

    ·       Strong listening skills

    ·       Able to operate effectively in a team environment with both technical and non-technical team members

    ·       Able to operate with minimal supervision

    ·       Able to manage time effectively, set priorities appropriately, schedule calls

    ·       Able to maintain professional demeanor under stress

    ·       Able to operate within customer standard operating procedures

    Please share your resume at [email protected]

    CIS WORLDWIDE LTD

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