Description
L3 Support Engineer
Location: Paris, France
Duration: 1 years
Must be fluent in French Language.
Windows
· Windows L3 in Production Support
· Remote Administration - Remote Tools
· Windows 2003/2008 and 2012 OS Administration - L3-L4
· Windows 2003 Active Directory, DNS, FPS, DHCP and WSUS patching
· Windows 2003/2008 Cluster Troubleshooting - L2
· DELL/HP Server Hardware Troubleshooting
· Backup Client experience
· L2 Skills on Storage and VMware
· Administration of Symantec Endpoint Protection or Any AV technologies
Business Analysis:
· Understand existing client environment completely
· Analyze current business requirements
· Identify new areas on an ongoing basis and suggest accordingly
Operational:
· Troubleshoot problems associated with all Windows and VMware related issues
· Take ownership and responsibility of queries, issues and problems assigned to the Windows and VMware related issues
· Works with vendor support contacts to resolve technical issues
· Dealing with queries by following SOPs for fault resolution
· Maintains IT records and tracking hardware and software inventory for areas of responsibility
· Develop sound understanding of IT operations and IT systems as well as business related processes and procedures
· Maintain adequate knowledge of Windows and VMware technologies to provide a high level of support
· Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures
Professional Skills:
· Good communication (both verbal and written) skills, presentation and interpersonal skills
· Professional image and grooming
· Self-confidence and interpersonal skills
· Analytical and problem solving skills
· Planning and organizing skills
· Good administration management skills
· Strong listening skills
· Able to operate effectively in a team environment with both technical and non-technical team members
· Able to operate with minimal supervision
· Able to manage time effectively, set priorities appropriately, schedule calls
· Able to maintain professional demeanor under stress
· Able to operate within customer standard operating procedures
Please share your resume at [email protected]
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