L3 Support Engineer

CIS Worldwide Ltd Published: August 7, 2019
Location
Paris, France
Job Type

Description

 L3 Support Engineer

Location: Paris, France

Duration: 1 years

Must be fluent in French Language. 

Windows

·       Windows L3 in Production Support

·       Remote Administration - Remote Tools

·       Windows 2003/2008 and 2012 OS Administration - L3-L4

·       Windows 2003 Active Directory, DNS, FPS, DHCP and WSUS patching

·       Windows 2003/2008 Cluster Troubleshooting - L2

·       DELL/HP Server Hardware Troubleshooting

·       Backup Client experience

·       L2 Skills on Storage and VMware

·       Administration of Symantec Endpoint Protection or Any AV technologies

 

Business Analysis:

·       Understand existing client environment completely

·       Analyze current business requirements

·       Identify new areas on an ongoing basis and suggest accordingly

Operational:

·       Troubleshoot problems associated with all  Windows and VMware related issues

·       Take ownership and responsibility of queries, issues and problems assigned to the Windows and VMware related issues

·       Works with vendor support contacts to resolve technical issues

·       Dealing with queries by following SOPs for fault resolution

·       Maintains IT records and tracking hardware and software inventory for areas of responsibility

·       Develop sound understanding of IT operations and IT systems as well as business related processes and procedures

·       Maintain adequate knowledge of Windows and VMware technologies to provide a high level of support

·       Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures

Professional Skills:

·       Good communication (both verbal and written) skills, presentation and interpersonal skills

·       Professional image and grooming

·       Self-confidence and interpersonal skills

·       Analytical and problem solving skills

·       Planning and organizing skills

·       Good administration management skills

·       Strong listening skills

·       Able to operate effectively in a team environment with both technical and non-technical team members

·       Able to operate with minimal supervision

·       Able to manage time effectively, set priorities appropriately, schedule calls

·       Able to maintain professional demeanor under stress

·       Able to operate within customer standard operating procedures

Please share your resume at [email protected]

CIS WORLDWIDE LTD

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