Junior Customer Success Manager (m/f)

    LeanIX GmbH Published: May 23, 2018
    Location
    Bonn, Germany
    Job Type

    Description

    POSITION

    We are looking for a customer-oriented and ambitious team player with exceptional analytical and advisory skills to support our customers in the best way possible. You will take on full responsibility for your customer accounts. The tasks range from Technical Product Support to Change Management projects. You can actively leverage your product and consulting expertise in customer onboarding and  consulting on IT management topics. Moreover, you will be responsible for a sustainable success of our customers resulting from a value-driven usage of LeanIX.

    WHAT IS WAITING FOR YOU?
    • Close collaboration with Sales, Marketing and Product Development
    • Regular care of customer accounts and ensuring continuous communication with customers
    • Ensuring a smooth onboarding of new customers
    • Development and expansion of customer accounts
    • Qualifying customers to introduce and continuously use LeanIX
    • Enhancing modelling guidelines and product knowledge center
    • Execution of consulting projects with customers
    • First point of contact for all customer aspects
    • Translating customer feedback into product requirements
    WHAT ARE WE LOOKING FOR?
    • Experience in an internationally operating consulting company for IT Management projects
    • Understanding of IT organizations, development of IT applications and IT operations in companies
    • Experience in direct customer interaction on decision-making level in the IT
    • Experience in project management and project methods
    • Very good language skills in German and English, especially technical vocabulary
    • Passion for IT
    ABOUT US
    LeanIX offers a Software-as-a-Service (SaaS) for Enterprise Architecture (EA), which enables organizations to take faster, data-driven decisions in their IT. More than 100 leading brands such as Adidas, DHL, Merck, Vodafone or Zalando use the innovative solution worldwide. Users of LeanIX gain insight how well the used technology supports the business to increase competitiveness and to strengthen innovation.
    LeanIX addresses the frequent problem, that the required information about the IT landscape is missing, outdated or difficult to analyze. Use cases include application rationalization, technology risk management and the shift from monolithic architectures to microservices.
    LeanIX was founded in 2012 by Jörg Beyer and André Christ. The company's headquarter is in Bonn, with offices in Boston, Massachusetts and Houston, Texas. A wide network of partners provides support in America, Europe and Australia.

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