IT Support Analyst

ClearCourse Published: December 17, 2022
Location
Crewe, United Kingdom
Job Type

Description

We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business. Since our inception in 2018, we’ve acquired software and services companies at a rate of more than one a month, so as a ClearCourse employee you’ll benefit from the feel of a pioneering start-up environment, with the opportunity to work with significant assets during an exciting phase of our evolution.

 

Job description: We are looking for a bright enthusiastic and knowledgeable IT Support Analyst to join our busy support team based in Crewe. Assisi, part of ClearCourse, is a mature, industry leading veterinary practice management software that caters for small animal, large animal/farm and equine treatment. It gives our customers all the tools they need to build and thrive in the industry as well as meet the complex regulatory requirements each specialism faces. As part of ClearCourse, you will have access to the following competitive benefits package that includes life assurance, private medical cover, income protection, company pension and 25 days annual leave, as well as additional flexible benefits and hybrid-working to suit your lifestyle and enhance your well-being.

 

Key duties and responsibilities: Dealing directly with clients on a daily basis to field 1st and 2nd line support requests, ensuring client queries get a rapid response. Escalating where necessary to engineering. Taking ownership of support tickets, ensuring they are actioned, and clients are kept informed of progress. Assisting clients with access to and understanding of their data and providing guidance in the use of our services. Configuring our systems at a basic technical level to instance new services and update ongoing services. Updating/helping to produce internal and external documentation of procedures and How To guides. Taking part in requirement gathering that informs direction of future development and projects. Taking part in testing of new products and features and feeding back to engineering.

 

Essential Skills: Good communications skills and a professional attitude to meeting customer requirements. Ability to work for extended periods without supervision and to take sole responsibility for tasks. Diligence and attention to detail. Network configuration and support experience Office 365

 

Beneficial skills: Experience with support ticketing systems e.g. Freshdesk We are a small team with high flexibility and tasks vary day to day. The right candidate will fit in and thrive in this environment. There is good opportunity for career progression with increased exposure to and involvement in the technical/development side of the business and full autonomy when dealing with clients

We offer: As part of ClearCourse, you will have access to the following competitive benefits package that includes life assurance, private medical cover, income protection, company pension and 25 days annual leave, as well as additional flexible benefits and hybrid-working to suit your lifestyle and enhance your well-being.

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