Implementation Specialist

    Swarm Analytics Published: August 12, 2020
    Location
    Innsbruck, Austria
    Job Type

    Description

    Swarm Analytics develops revolutionary AI technology for transforming cameras into smart sensors. It is able to extract real-time information from video streams directly at their source with unparalleled efficiency.

    Role Description:

    The Implementation Specialist manages our partners’ product implementations following a sale. You will ensure that these implementations meet expectations and are completed on-time, in order to grow our partners’ revenue fast and in turn meet our own growth targets. The role involves working closely with our sales, product management, and engineering teams. Together with our product team, you will also make sure to align our product and technology with the needs of our partners and customers.

    Responsibilities:

    • Implement and manage our partner on-boarding process
    • Proactively make sure our partners succeed with our product and grow their revenue fast
    • Work with our partner’s technical teams to perform remote and on-site product implementations, upgrades and support
    • Inform and educate our partners about new product features and assist them with any technical queries
    • Manage demo environments and provide technical support
    • Manage all product documentation, support materials, and technical sales materials
    • Work with our Product Manager to help define the Product Roadmap based on partner needs

    Minimum Requirements:

    • Strong customer and partner orientation
    • Experience with technology-based products
    • Passion to learn and explain new technologies
    • Well organized and able to implement and manage processes
    • Comfortable in a fast-paced business environment
    • Fluency in English

    Preferred Requirements:

    • Deep technical understanding of IT infrastructure and software products
    • Willingness to travel (mostly Europe)
    • Fluency in German

    Conditions:

    • Starting date as soon as possible
    • Permanent full-time contract (38,5 hours/week)
    • Flexible working time
    • An office in the heart of the Alps (okay, that’s not our merit, but still great!)
    • An annual minimum wage starting from 50.000€ gross

    We look forward to receiving your application directly online via the form “Apply now” on our website: https://www.swarm-analytics.com/jobs/implementation-specialist/

    You can find more information on our homepage and social media channels. If you have any questions, please read the FAQ on our careers page (https://www.swarm-analytics.com/career) or contact our People & Culture Manager Sarah Nobis (join@swarm-analytics.com).

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