Head of User Experience

FindHotel Published: August 6, 2017


Head of User Experience

Job description

Findhotel is developing a hotel booking marketplace, the most comprehensive hotel search in the world, and we are looking for a head of user experience to help build and lead our UX efforts.


What you tell your friends you do

" I lead an extraordinary design team behind the best hotel deal finder in the world".


What you will really be doing

  • Lead the definition of our design principles and process, so that they can be applied consistently throughout the product development process.
  • Establish a deep understanding of how our customers think, process information, and take action through qualitative and quantitative methods. You will use that understanding to be a passionate advocate for the user experience, defending long-term user needs in the product design.
  • Shape the customer experience and define the product through partnership with our engineering team, product team and founder.
  • Grow and mentor a team of elite designers and researchers through a collaborative environment that empowers them to design best-in-class user experiences.
  • Evolve our design direction to take advantage of our unique position in the marketplace and identify new opportunities to deliver additional value to our customers.
  • Partner with our analysts to understand the quantitative side of the product and combine it with the qualitative to gain a 360 degree view into the customer.

How will you be doing this

  • You are a passionate advocate for the customer
  • You have seen enough to know which process to follow and how much effort to invest in a problem
  • You are creative, but know that good product design is problem driven, not flashy visuals
  • You are joining a highly motivated team that meets ambitious deadlines, where there is always a budget for good ideas.

Why join now

  • We have just transitioned the product to a new platform, built a local team of 8 experienced product developers which will double during 2017, and are looking to grow traffic from 2.5M monthly visitors to 10M+ within the coming year, lead by product improvements.
  • Completing our mission means building an efficient tool users love. Doing that in a market as large and as competitive as online accommodation is a rare opportunity to make an impact in the online world.
  • We are a profitable company that grew from 20 to over 40 team members in the past year, and are heading to 70 in the next 6 months.
  • We have a strong user-acquisition engine and a lot of room to grow. It's an exciting journey in a company that's driven by data.


  • Significant experience as a UX generalist in a leading consumer facing technology company
  • Experience leading and mentoring designers
  • Experience partnering with Product and Engineering to build and ship product
  • Experience leading and delivering full life cycle design projects, from design strategy through execution.
  • Fluency in best practices for information architecture (IA) and interaction design (IxD), user-centered design process, as well as strong knowledge of user experience principles and techniques.
  • In depth understanding of user-centered design principles, current design and interaction trends.
  • Experience with A/B testing processes. You value iterative product development and know how to use this key process in your team's work.
  • A great teammate and an excellent communicator, fluent in both written and spoken English.

What we offer

  • Exciting experience in a high potential startup located at the heart of Amsterdam.
  • The opportunity to shape the vision of the product in a high-impact role.
  • Be part of a growing team of 40+ fun-loving colleagues from all over the world.
  • A happy work environment that includes a delicious lunch, fruits & snacks, beer tap, ping pong and many shared experiences in and outside the office.
  • Competitive compensation package including bonuses and Stock Appreciation Rights.
  • Flexible time off vacation policy - take what you need.

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