German Speaking: Onboarding & Customer Support Specialist

    This job posting expired and applications are no longer accepted.
    Sci-Buy Ltd Published: November 12, 2018
    Location
    London, United Kingdom
    Job Type

    Description

    Onboarding & Customer Support Specialist

    Do you want to join a growing, fast-paced, and dynamic company? We are a London and New York-based stealth startup that has just launched in multiple European cities. We're looking for a Onboarding and Customer Support Specialist to join our Operations team.

    The ideal candidate will be tech savvy and super efficient with strong communication skills. We are looking for a self-starter who is able to demonstrate experience in delivering against tight deadlines and has an interest in applying themselves to commercial and strategic thinking. We’re a rapidly growing company and anyone joining the team will have the opportunity to excel and climb up.

    Your tasks:
    Day to day communications with the Operations teams as well as the global Sales team
    Reporting to Global Ops Manager
    Administration of all operations related to onboarding
    Dealing with customer queries and troubleshooting
    Communication with suppliers in the UK and rest of the world
    Working with our users provide customer support when using the app
    Managing time expectations with the Sales team and meeting deadlines
    Recommending process and system improvements

    About You:
    You're well-organized, dedicated, and have excellent attention to detail. You think ahead of the curve and can take on any challenge thrown your way.

    Requirements:
    Excellent verbal, written, and organizational skills
    A willingness and eagerness to learn
    Excellent time management skills
    Enjoy interacting directly with current users and vendors
    Experience working in a fast-paced startup would be a plus
    Other spoken languages outside of English
    A self-proclaimed foodie is an advantage!

    How to apply:
    Please email your CV and cover letter including why you’re the best fit and give us an example of when you went above and beyond for a customer.

    Benefits:
    Breakfast and lunch cooked daily
    Quarterly socials and themed drinks
    Salary dependent on experience

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