About the job
You ensure that Insify customers have an exceptional customer experience. We want to offer insurance as it should be : fast, fair, free and human! You will help shape our customer experience and customer support.
Together, we elevate the customer experience to an unprecedented level in the insurance world.
As a Customer Support Expert, you are responsible for :
- Assist customers via email, chat and phone
- To constantly improve our customer experience
- Exceed customer expectations through quality service
- To contribute to the improvement of products and processes from the customer's point of view
- The sky is the limit! If you want to grow professionally, this is the place for you
About the company
For entrepreneurs, by entrepreneurs, 100% online. Insify transforms business insurance to make it fast, simple and fair for entrepreneurs.
Through our intuitive end-to-end digital customer journey, we offer you a business insurance quote in as little as two minutes.
The world around us is changing. The needs and expectations of today's entrepreneurs are no longer the same as those of yesterday.
However, the insurance industry is hopelessly lagging behind. Entrepreneurs follow their ideas, their passions, their dreams.
They build a business, with blood, sweat and tears. Insify was founded to help entrepreneurs get the assurance their business deserves.
A simple route, a quick solution and competitive prices. Insify ensures that entrepreneurs can focus on what really matters.
Whatever they do, whatever their definition of success, we are ready, alongside our entrepreneurs.
What we ask
You are fluent in German, both written and spoken; (we also have the same position available for French speakers - so apply also if you are fluent in German).
This is an essential requirement!
- You are available for 20-24 hours, 3 days a week
- You are enthusiastic and motivated, you want to learn, and you have excellent communication skills;
- You have a practical approach, and you are precise in the execution of your work;
- You can work independently;
- You like working in a team
What we offer
A wide range of tasks in a dynamic and educational environment. We offer a unique opportunity to be part of an ambitious early stage insurtech.
You will have plenty of opportunities to make a real impact and gain valuable entrepreneurial / startup experience.
You will work in an enthusiastic and ambitious team made up of unique and experienced entrepreneurs (Hello Fresh, Bloomon, Sum Up, Blendle) and experts in the field of technology and insurance.
In addition, we offer you :
- €14-€16 p / hour
- Remote working options
- Everything you need to do your job well (laptop, headphones, etc.)
- NS business travel card
Salary description 14 - 16