German Speaker

Collabera Published: March 14, 2019
Location
krakow, Poland
Job Type

Description

Language:

French Or German or Dutch

Freshers can apply

 

Technical Requirements     

  • Phone & Chat support experience necessary.
  • Technical helpdesk or technical call center experience is necessary.
  • Disciplined, systematic problem solving skills required.
  • Hands-on work experience with the following:
  • Windows Operating systems
  • Clients: Windows7, Windows 8, Windows 10 & MAC
  • Knowledge of Active Directory, Exchange
  • ITSM ticketing tools such as Remedy & Service Now
  • User account creation for Active Directory, Exchange Mailboxes, Distribution lists
  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
  • MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
  • Internet browsers (e.g. Explorer, Chrome, Firefox),
  • Troubleshooting VPN issues
  • Support for laptop, desktops, and printers
  • Handheld device support  – Iphone and Ipad
  • Others: Adobe Acrobat and other common desktop applications like Winzip, etc

Soft Skills           

  • Excellent communication and conversation skills (Verbal and Written)
  • Good documentation skills
  • Good working knowledge of MS OFFICE (Including MS Project and Visio)
  • Should have a great customer handling skills
  • Able to handle unforeseen situations
  • High level of acceptance
  • Can drive HCL’s value and its methodology
  • private medical cover – grupa Lux Med
  • actual cost for employee – 12 pln
  • any additional family member (e.g. spouse OR a child) – 88.70 pln
  • family package – 125 pln (for employee plus more than one family member e.g. spouse and one child)
  • life insurance Generali
  • Multisport Plus – unlimited access
  • actual cost for employee – 25 pln,
  • for a family member e.g. spouse – 171,54 pln, child (full package) – 89 pln, child (swimming pool only) – 35,64 pln
  • glasses expense – HCL contributes 300 pln
  • lunch pass Sodexo – max 9 pln/day – for employee who starts between 1 – 3 pm and works 9 hrs support
  • transportation allowance – 45 pln gross / one way – for employee who starts or finishes between 10pm – 5:30am

Benefits

Benefits from the ZFŚS Social Welfare Fund

category A net income < 3000 / month

category B net income < 3000 < 5000 / month

category C net income > 5000 / month

  • reimbursement for language course – 1 invoice per year

A – 90% max 600 pln / month

B – 80% max 400 pln / month

C – 60% max 200 pln / month

  • Sodexo gift card

A – 100 pln / month

B – 75 pln / month

C – 50 pln / month

one-time bonus for marriage and child birth – 500 pln

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