Location
Job Type
Category
Description
Language:
French Or German or Dutch
Freshers can apply
Technical Requirements
- Phone & Chat support experience necessary.
- Technical helpdesk or technical call center experience is necessary.
- Disciplined, systematic problem solving skills required.
- Hands-on work experience with the following:
- Windows Operating systems
- Clients: Windows7, Windows 8, Windows 10 & MAC
- Knowledge of Active Directory, Exchange
- ITSM ticketing tools such as Remedy & Service Now
- User account creation for Active Directory, Exchange Mailboxes, Distribution lists
- Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
- MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
- Internet browsers (e.g. Explorer, Chrome, Firefox),
- Troubleshooting VPN issues
- Support for laptop, desktops, and printers
- Handheld device support – Iphone and Ipad
- Others: Adobe Acrobat and other common desktop applications like Winzip, etc
Soft Skills
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE (Including MS Project and Visio)
- Should have a great customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
- Can drive HCL’s value and its methodology
- private medical cover – grupa Lux Med
- actual cost for employee – 12 pln
- any additional family member (e.g. spouse OR a child) – 88.70 pln
- family package – 125 pln (for employee plus more than one family member e.g. spouse and one child)
- life insurance Generali
- Multisport Plus – unlimited access
- actual cost for employee – 25 pln,
- for a family member e.g. spouse – 171,54 pln, child (full package) – 89 pln, child (swimming pool only) – 35,64 pln
- glasses expense – HCL contributes 300 pln
- lunch pass Sodexo – max 9 pln/day – for employee who starts between 1 – 3 pm and works 9 hrs support
- transportation allowance – 45 pln gross / one way – for employee who starts or finishes between 10pm – 5:30am
Benefits
Benefits from the ZFŚS Social Welfare Fund
category A net income < 3000 / month
category B net income < 3000 < 5000 / month
category C net income > 5000 / month
- reimbursement for language course – 1 invoice per year
A – 90% max 600 pln / month
B – 80% max 400 pln / month
C – 60% max 200 pln / month
- Sodexo gift card
A – 100 pln / month
B – 75 pln / month
C – 50 pln / month
one-time bonus for marriage and child birth – 500 pln