German Speaker

    Collabera Published: March 14, 2019
    Location
    krakow, Poland
    Job Type

    Description

    Language:

    French Or German or Dutch

    Freshers can apply

     

    Technical Requirements     

    • Phone & Chat support experience necessary.
    • Technical helpdesk or technical call center experience is necessary.
    • Disciplined, systematic problem solving skills required.
    • Hands-on work experience with the following:
    • Windows Operating systems
    • Clients: Windows7, Windows 8, Windows 10 & MAC
    • Knowledge of Active Directory, Exchange
    • ITSM ticketing tools such as Remedy & Service Now
    • User account creation for Active Directory, Exchange Mailboxes, Distribution lists
    • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
    • MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
    • Internet browsers (e.g. Explorer, Chrome, Firefox),
    • Troubleshooting VPN issues
    • Support for laptop, desktops, and printers
    • Handheld device support  – Iphone and Ipad
    • Others: Adobe Acrobat and other common desktop applications like Winzip, etc

    Soft Skills           

    • Excellent communication and conversation skills (Verbal and Written)
    • Good documentation skills
    • Good working knowledge of MS OFFICE (Including MS Project and Visio)
    • Should have a great customer handling skills
    • Able to handle unforeseen situations
    • High level of acceptance
    • Can drive HCL’s value and its methodology
    • private medical cover – grupa Lux Med
    • actual cost for employee – 12 pln
    • any additional family member (e.g. spouse OR a child) – 88.70 pln
    • family package – 125 pln (for employee plus more than one family member e.g. spouse and one child)
    • life insurance Generali
    • Multisport Plus – unlimited access
    • actual cost for employee – 25 pln,
    • for a family member e.g. spouse – 171,54 pln, child (full package) – 89 pln, child (swimming pool only) – 35,64 pln
    • glasses expense – HCL contributes 300 pln
    • lunch pass Sodexo – max 9 pln/day – for employee who starts between 1 – 3 pm and works 9 hrs support
    • transportation allowance – 45 pln gross / one way – for employee who starts or finishes between 10pm – 5:30am

    Benefits

    Benefits from the ZFŚS Social Welfare Fund

    category A net income < 3000 / month

    category B net income < 3000 < 5000 / month

    category C net income > 5000 / month

    • reimbursement for language course – 1 invoice per year

    A – 90% max 600 pln / month

    B – 80% max 400 pln / month

    C – 60% max 200 pln / month

    • Sodexo gift card

    A – 100 pln / month

    B – 75 pln / month

    C – 50 pln / month

    one-time bonus for marriage and child birth – 500 pln

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