Description
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!Job DescriptionThe Field Support Engineer - OEM Machine/Safety is responsible for supporting RA customers during the complete life cycle of the equipment.
This assistance may be to identify and correct hardware or software discrepancies, programming installation, application, maintenance, start-up, training and diagnostics. Maintain his/her utilization required to meet Company objectives, and manage his/her schedule in order to upgrade his/her instructional, technical and product skills.
What you will do
- Responsible for effectively providing services to support the installation, start-up, maintenance, and operation of automation control systems & advanced manufacturing software applications, drive systems, manufacturing systems, industrial networks and the individual products which comprise these systems.
- Evaluate and approve operational quality of system equipment. Serve as company liaison to the customer for multiple topics.
- Participate in the establishment, measurement, and achievement of customer satisfaction metrics.
- Perform project management function for customer projects including needs identification, scheduling, tracking, and reporting.
- Provide leadership for project engineering teams, contract employees, and project support personnel.
- Develop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.).
- Communicate with Rockwell Automation and customer management regarding project details.
Basic Qualifications: Bachelor’s Degree or Master’s Degree in Manufacturing, Industrial Automation, Engineering, or Technology related field.5+ years of related experience.Excellent knowledge of Industrial Software automation product range and applications: Historian, SCADA, VMWARE, Virtualization, Data Base, MES.Fluent in French and English.
Preferred Qualifications: 2+ years of experience in industrial automation, preferably in Automotive, Metals, Water/Wastewater industry, Pulp & Paper, Food & BeverageExcellent fault finding skills.Ability to work with a diverse range of products and applications.Ability to work independently.Ability to travel throughout the designated service area.#LifeatROK #LI-RG1