Description
Critizr is one of the fastest-growing, most exciting tech start-ups operating today. We have offices in London, Paris and Lille, and backing from some of the world’s best venture capital firms.
We have clients in more than 30 countries. Critizr provides a SaaS solution that enables retailers and brands to put the customer at the heart of their business, starting from their local teams.
Today, thousands of retail professionals use Critizr to understand and engage in conversations with their local customers across all channels.
Our primary investors, including 83North, have an impressive track record of investment including companies like Airbnb, DropBox, Zendesk, LinkedIn, Mirakl, JustEat, Facebook.
We currently employ over 80 people, and our team has been doubling year over year. We are looking to hire an Engagement Manager as part of our Customer Success team.
RESPONSIBILITIES
- As Engagement Manager, you will play a vital role in Critizr’s exponential plan to deploy our solution.
- You will join a team of highly talented professionals to achieve ambitiously, but realistic, goals.
In this role you will :
- Assess the customer’s needs, identify customer requirements, and develop coherent project plan
- Partner with the sales manager, provide support to close the deal and be responsible to write the Statement of Work to document Critizr engagement
- Ensure fulfilment on the contracted deliverables, overall business value of the engagement in conjunction with Customer Success Manager and Local Success Manager
- Provide deployment best in class to maximize customer success (retention and future growth)
- Accelerate outcome and remove blockers to ensure engagement success
- Understand impact of potential changes, key project risks / issues and take appropriate actions to mitigate risks and escalation with customer
- Be facilitating access to complimentary resources outside of Critizr Customer Success team in the context of the engagement
- Responsible of Critizr’ commitment to delivery excellence across all your project portfolio
DESIRED EDUCATION & EXPERIENCE
- Strong and proven experience on driving onboarding activities in the context of a SaaS solution
- Strong experience to manage multiple projects at the same time, great organizational skills, and experience in managing projects
- Proven experience in scoping, proposing, and recommending approaches leading to deliver high customer satisfaction
- Good experience in a customer service role, professional services organization
- Exposure or good understanding of customer journey is a plus
- Ability to drive customer, communicate effectively with customer in an international environment
- Fluent written and verbal English
OTHER REQUIREMENTS
- Flexibility and understanding of the culture of a fast
-paced, commercially oriented technology company.
-Highly responsive and service
-oriented attitude, accustomed to working in an international environment, action-driven.
- Ability to maintain strong working relationships Collaborative team player combined with ability to work independently.
- Sound and practical business judgment.
REPORTING LINE
In this role you will report directly to Engagement Management Director
WHAT CRITIZR OFFERS YOU
- A front-row seat with a company that is changing the way multiple industries do business, thanks to a best-in-class product and exponential growth
- A great and diverse team of professionals who are talented, fun, supportive, open, communicative and who you can learn from and share with
- Fun and challenging working environment with significant opportunities for career growth and development (Did you know we’re ranked in top 100 of EU tech start-ups?
- An international environment
- Attractive salary package including excellent pension, health insurance and life insurance
- Open and inclusive working environment including flexible hours and parent-friendly options