Domein Architect Customer Engagement

Eneco Published: June 5, 2024
Rotterdam, Netherlands
Job Type


Why choose Eneco

As a pioneer in the energy transition, Eneco has set an ambitious goal for 2035: climate neutrality as a company and together with all our customers, 15 years earlier than the global climate agreement.

Our customers' needs are changing rapidly, and we must guide them through this transition while continuously adapting ourselves to meet the expectations of the modern digital consumer.

Within our Business Unit Data & Technology Services (DTS), we take responsibility for crucial aspects such as data, integration, core applications, IT infrastructure and platforms.

Together with the various business departments of Eneco Group, we work on solutions that support the energy transition and realize our objectives.

This is what you're going to do:

How do you ensure that the customer experience is personal, relevant and consistent across all customer channels? What role does AI play in optimal customer service?

How can we make the delivery of product bundles configurable, which will be the next generation of products for customers in the energy transition?

How do you settle all these services with the partner ecosystem and the customer?

As an IT Architect Retail, you and a colleague are active in the Retailing business domain for both consumers and the business market.

This domain extends from customer interaction, marketing, sales, service to order management and invoicing.

  • You develop Eneco's architectural vision in this domain together with business and IT stakeholders at a strategic level.
  • The main tasks are to draw up and promote a Future State Domain Architecture and also to draw up a workable transformation roadmap.
  • You know the interaction between the business process, the information provision and the underlying technology and know how to optimize it.
  • You coordinate with fellow Domain Architects from both your own and other domains to guarantee coherence between the different domains.

These other domains include:

  • Trading, Production & distribution and Asset management.
  • With Enterprise Architects you work on value chains and cross-domain strategic themes.
  • You also test whether your proposals fit into the broader Enterprise Architecture strategy and policy.
  • With Platform Architects you switch to the use of standard (enabling) technology platforms for Data, Integration, IoT, Low-code, RPA, Cloud environments, etc.
  • Last but not least, you work together with multidisciplinary agile teams that are responsible for the solution architecture, design and realization of the technical / functional components within your domain.
  • You provide frameworks for this from the domain architecture and you build a bridge between often short-term, opportunity-driven product developments and the future state domain architecture.

Is this about you?

  • 5+ years of experience in a role as IT, solution or domain architect in customer-oriented domains.
  • Strategic awareness, able to navigate large organizations with multiple Business Units and stakeholders.
  • The capabilities to make a difference as an (informal) leader in the transformation of Eneco. The Mindset of innovation and continuous improvement, able to combine contextual, abstract and concrete levels of thinking.
  • Practical experience (business and/or IT) in the field of Customer Interaction, Customer Engagement, Customer Journey orchestration, Order Management and Billing & Payments is an advantage;
  • Excellent communication skills (English and preferably Dutch), experience with conflict resolution and negotiation.
  • Result-oriented attitude and thorough commercial and financial awareness.
  • You have vision, focus, courage and execution power. This allows you to achieve the intended objectives in an ever-changing organization

You are responsible for:

  • Create and manage an overview of the as is application landscape in your domain.
  • Drawing up and promoting a Future State Domain Architecture that covers the core layers of business, information systems, data and platforms.
  • Drawing up and communicating a workable transformation roadmap.
  • Providing insight into the reasons for architectural choices and their implications for the design, development and management of solutions.
  • Identify and develop application rationalization opportunities in your domain.
  • Close coordination with stakeholders including: business and IT management of your domain, solution delivery teams (product owners, project managers, solution architects).

These will be your colleagues:

  • A corporate that is big enough to get things done with the flexibility and innovative power of a startup!
  • As an IT Architect, you are part of the Business Technology NL department within Data & Technology Services and within the B2C / B2B team.
  • You are also part of the so-called Architecture Vertical.
  • You work closely with all Enterprise, Domain and Platform architects from the various departments.
  • The arrows are pointed towards the future, now you have a great opportunity to make your mark!

This is what we have to offer you:

  • Gross annual salary between €80,000 and €103,000
  • Including 8% holiday pay, good pension scheme, affordable sports through Corporate fitness Nederland and parental leave.
  • FlexBudget on top of you
  • gross salary
  • Get it paid out, buy extra vacation days or save it.
  • Every opportunity to develop yourself
  • Eneco is fully committed to personal and professional development.
  • Hybrid working, at home or at the office
  • You work 40% at the office and 40% at home.
  • The other day you decide where you can work best.
  • Work that works for you and the climate

If you choose a career at Eneco, you choose ambition, growth and opportunities. You will be given every opportunity to develop yourself and do the work as it suits you.

This also includes a good work-life balance. You can schedule your hours flexibly and work partly from home if your position allows it.

This way you work on your own future, but also on that of the world. Because together with your 4,000 colleagues you are going for that one big mission: climate neutral by 2035.

We help customers become more sustainable faster, come up with innovative solutions and seize opportunities with both hands. Are you participating?

This is how it continues

We understand that you may want to know more before you take the next step in your career.

Whether you have questions about the interview process, the specific duties and responsibilities of the position, or are simply curious about the company culture, we are ready to answer all your questions.

Would you like to know more about this vacancy or the process? Then we would like to invite you to contact our recruiter.

To fill this vacancy, we would like to do the recruitment ourselves and do not wish to collaborate with external parties.


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