Distribution & Customer Service Manager – Mat Cover

H&H Group Published: June 20, 2024
London, United Kingdom
Job Type


A bit about H&H Group

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.

Health & Happiness (H&H) Group is a publicly traded company, with established market positions in more than 14 countries in Asia-Pacific, Europe, North America and Oceania with over 3,000 team members working across the globe.

Our vision is focused on premium nutrition and lifetime wellness.

We have 3 business segments - Baby, Adult and Pet Nutrition and Care - supporting whole-family health and happiness across 7 international brands.

On our journey to making a positive difference across the world, you will work with passionate people in an innovative and collaborative organization as we inspire wellness through purpose led careers.

We are passionate about our customers and community and are looking for similar-minded talent to join us.

As an equal opportunity employer, we care deeply about creating an inclusive workplace where our team members feel valued, respected, and empowered.

Your role within the team :

  • The role of the Customer Value Chain Manager is drive the strategic management of the company’s Operations Partnerships (3PL) and Customer delivery process to optimise performance across quality, service, cost, innovation and sustainability with specific focus on the UK and IT regions.
  • The role is both strategic and tactical and will also have management responsibilities for the H&H Inventory and Customer Service Team.

Key Responsibilities :

  • Develop, assess and manage our strategic partners against a framework of performance metrics to manage risk and improve business outcomes.
  • Optimisation of insights, strategic analysis and communication to drive productivity gains between internal teams (Supply Chain, Sales, NPD / EPD, Commercial Finance, Marketing) and external customers (DTC, Retail, Pharmacy, cross border)
  • improvement of the S&OP function within the business by providing a structured set of measures (KPI’s) that deliver benchmark customer service metrics.
  • Build strategic, collaboration-based partnerships with strategic partners to drive efficiency and improve waste.
  • Responsible for developing presentation packs and reporting for monthly meetings held
  • Plan and manage the 3PLs to contractual requirements, procedures and safety compliance to deliver on the agreed services and within cost and on time.
  • Manage costs within budget and ensure expected continuity of service is achieved.
  • Maintain thorough knowledge of all contracted deliverable requirements for each account (strategic partners).
  • Monitor projects; assess potential problem areas and coordinate solutions with functional managers.
  • Develop and implement strategies and activities to support existing and new products and services to reduce cost and increase profitable revenue.
  • Effectively lead, direct, motivate and grow H&H Customer Service team members through effective performance and talent management.
  • Support the relevant country lead with delivering on objectives and strategies within the Operations and Logistics of fulfilling all customer orders efficiently

Desired Skills and Experience 

To make sure we are setting new starters up for success, we ask that you meet a few criteria relevant to the role to be considered for this opportunity :

  • 10+ years’ experience in Supply Chain.
  • Thorough understanding of safety management systems for Supply Chain
  • Business Degree in relevant discipline (Supply Chain, Logistics, Business) advantageous.
  • Cross functional understanding of complex Global supply chains.
  • Knowledge of project and change management methodologies and tools.
  • Financially competent in managing cost budgets.
  • Team management and engagement strategies
  • Knowledge and proven experience in the strategic management of 3PL providers, managing start-up and transition in operations.
  • Extensive experience building strategic relationships with 3PL providers to ensure delivery against contractual arrangements and drive improvements across quality, service, cost, innovation and sustainability
  • Track record of successful relationship management with the ability to resolve service performance and commercial challenges through collaboration.
  • Experience in leading a high performing team; experience in collaborating with others to achieve outcomes.
  • Demonstrated stakeholder engagement.
  • Project Management experience including implementing Supply Chain and Operations optimisation and Continuous Improvement initiatives as well as managing change projects.
  • Experience working in the Complementary Medicine, Pharmaceutical, or FMCG Industry will be advantageous.
  • Proven robust team leadership and engagement

H&H Group believes in the benefits of a diverse and inclusive workplace and aims to reflect the varied cultures within which we exist.

We are committed to providing a working environment that is free from discrimination and harassment, creating a safe and inclusive environment for all.

We encourage applications from people of all ages, nationalities, religions, racial and gender identities, sexual orientations, abilities and cultures, and our hiring decisions will be based on business needs, position requirements, and the qualifications and experience of individuals.

If you require support or assistance during the application process, please notify us at the time of application and we will be sure to enable reasonable adjustments where suitable.

If you have what it takes, please apply via the online portal and we will be in touch soon.

We move quickly and may fill the role prior to the application close date, so we suggest you get in touch today!

Salary and benefits will be competitive and commensurate with experience. All personal data collected is for recruitment purposes only.


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