
Description
Job title: Customer Support Specialist Location: Germany remote or Berlin hybrid The Role: Execution of 1st and 2nd level customer support. Further development of the knowledge database around our product. Optimization and further development of support processes. Preparation of customer requests for the product development and engineering team.
The Company: Berlin-based SaaS start-up. Friendly, international team. Flexible working hours (you decide when you work). Trust based work. Competitive salary, realistic goals and fair bonus structure. Extensive technical equipment. Free Club Mate and great coffee in the office 🙂
The Ideal Candidate:
- Affinity for internet-based products (web applications, browser-based tools).
- Analytical understanding of problems and initiative in developing solutions.
- Structured, process-oriented way of working.
- Always looking for improvements in process, self-sufficient.
- Interest and pleasure in helping to shape IT support processes.
- Patience and empathy for the diverse challenges our customers face in the context of digitizing their production.
- A people person.
- Basic knowledge or a high level of interest in topics related to mechanical engineering, for example the manufacturing process or the functioning of electric motors (synchronous, asynchronous motors) is desirable.
- Enjoy creating interactive content for customer support (screencasts, videos).
- Good technical skillset.
- Fluent knowledge of German.
- Very good written and spoken English.
What You’ll Get: 60,000€ base salary. Flexible working hours. L&D budget. 30 days holidays + 5 education days. Process: 1st – Meet the Founder and the CTO. 2nd – Case Study. 3rd – Meet the team.