Customer Support Manager (f/m/d) EU-CSM-1933

    Homelike Published: March 22, 2019
    Location
    Cologne, Germany
    Job Type

    Description

    We are a young and dynamic Cologne start-up and the leading marketplace for long-term business apartments. Homelike provides a best-in-class booking experience for business travellers seeking high-quality long-term apartments from professional suppliers looking to rent units for 30 nights or more. With over 45,000 high-quality apartments in 100 cities, Homelike offers one of the largest portfolios of furnished apartments for business travellers in Europe and we are expanding continuously into new countries.

    Your responsibilities:
    • You will find independent solutions for all problems that arise with our customers and you will support them with words and deeds

    • You will be in direct contact with our existing and new customers

    • You take care of all complaints from our customers

    • You are responsible for our international customer concerns

    • You are the contact person for national and international customers following the booking process (by telephone and e-mail)

    The perfect candidate brings along:
    • You keep a cool head even in stressful situations and have the necessary sensitivity to find a solution for every problem

    • Independence, strong communication skills and willingness to take on responsibility are your distinguishing features

    • Professional experience in customer service / after sales / etc.

    • You speak fluent German and English, French and/or Spanish

    What we offer:
    • An innovative product in a high growth market, with potential to disrupt the status quo.

    • A highly motivated, international team that we strengthen through various events and benefits

    • The opportunity to develop yourself

    • Support in achieving your career goals

    • A flat business hierarchy and becoming part of the big picture

    • Strive for the great success with us and experience the passion of a successful startup

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