Customer Support & Integration Manager (m/f)

    Styla GmbH Published: November 8, 2017
    Location
    Job Type

    Description

    Do you believe that good Customer Support is a question of passion and ownership?

    You are open minded, friendly, and enjoy solving problems to make your customers happy?

    You thrive to demonstrate a high service mentality and always work detail-oriented?

    You are flexible, prioritize well and are highly organized?

    And, you have a positive attitude and enjoy working in a dynamic team?

    Then we should talk.

     

    Responsibilities

    • Act as the first point of contact for new and existing customers (national and international) for support requests and integration
    • Manage customer support interactions to a positive and best-possible resolution to extend customer's satisfaction
    • Lead integration of the Styla Content Commerce solution / plugin into customer’s technical environment (shop systems, CMS etc.) and drive execution of related tasks with internal and customer teams
    • Handle incoming cases and outgoing responses via case management system, email and phone
    • Interact with technical team to track the solution of technical issues
    • Drive support related projects and initiatives in order to provide excellent customer service to our customers
    • Identify bugs and challenges and report them to the department head
    • Engage in close teamwork with the rest of the Customer Success Team

    Requirements

    • Great communication skills and passion for working with customers and agencies
    • Ability to think and operate independently with a clear passion for action and results
    • Strong organizational skills with the ability to juggle many hats at the same time
    • Previous experience in reactive support or on the phone in Customer Service
    • Experience in triaging and troubleshooting technical problems is an advantage.(preferably in eCom, XaaS, Cloud and Subscription Licensing solutions)
    • Salesforce and Trello experience is a plus.
    • Fluent German & English language skills are a must, further language is a plus
    • Ability to integrate into an international team of dynamic and motivated individuals

    Technical Expertise Desired

    • HTML and CSS knowledge
    • SEO (technical)
    • Google analytics
    • JavaScript (basic)
    • Shop systems

    What we offer

    • The possibility to shape and develop our customer’s success and with your support to contribute to the growth of Styla
    • Getting to know the big players in the fashion and lifestyle world
    • Teamevents, fresh fruits and drinks
    • Budgets for further education and conferences
    • Working in an excellent team of professionals and experienced founders
    • Apple working equipment
    • Flexible working hours and an appealing salary

    Related Jobs

    The A B C of Software Testing | Senior QA   LONDON, United Kingdom
    October 7, 2020
    October 7, 2020
    October 1, 2020
    SHARE
    Previous articleFront-End Developer
    Next articleSoftware Engineer