Customer Support

    iubenda Published: July 14, 2021
    Location
    Rome, Italy
    Job Type

    Description

    We’re looking for an Italian customer support agent to lead all support activities (chat, email, documentation – no phone) directed to our customers in Italian and English language markets.

    Location

    Bologna and Milan, Italy or remote. Both our offices are incredibly nice places to work from, both located in the center of their respective cities, however, Given the COVID-19 global situation, we are offering until further notice only the fully remote option.

    Requirements

    • Your mother tongue is Italian and you are able to speak & write it perfectly;
    • You have great written English proficiency;
    • You have previous experience in online customer care roles;
    • You like to sell and improve the lives of web and app developers

    Added Values

    • You have legal background or legal experience of some sort;
    • You have experience in writing documentation, guides, and articles;
    • You are sales oriented;
    • Surprise us with anything on top, like Italian language skills.

    Benefits

    • REMOTE WORK - You can work from one of our beautiful offices in Italy (in Bologna and Milan and both being incredibly well located nice places to work from) or remotely. We are used and fully structured to onboard people who rather work full-time remotely.
    • LEARNING BUDGET - We’ll sponsor your professional growth by providing a budget that can be used for courses, events, workshops, and books.
    • WORK EQUIPMENT - We’ll provide an equipment allowance so that you can perform at your best.
    • COMPETITIVE SALARY - We offer a highly competitive salary when compared with other Italian startups since we have high standards for finding the best people to join our team. Besides, we offer a generous paid-time-off (+25 weekdays/year).
    • COMPANY RETREATS - Twice a year (summer and winter) we get together in amazing destinations to work, bond, and enjoy team-building activities. We offer fully paid week-long retreats to places like Val D'Orcia, Capri, the Dolomites, or the Tonnara di Scopello.
    • TRAVEL ALLOWANCE TO VISIT A COLLEAGUE - We’ll provide a travel allowance so you can visit a colleague (as long as the travel itinerary meets the COVID travel rules and restrictions).
    • GREAT WORK ENVIRONMENT - You will be part of a multicultural team full of talented and expert people and you will find a team spirit, which you would rarely find elsewhere.
    • ONLINE WELL-BEING ACTIVITIES - You will have an opportunity to experience various well-being activities depending on your interests. These activities will help you to engage with the team and to have fun (Wine tasting, cooking class, art class, online escape room game, yoga, and others).
    • THERAPY INCENTIVE - We offer online therapy sessions, in English/Italian, and anonymously. You can also choose among psychologists with different approaches and specializations;
    • ENGLISH CLASSES - We offer online English classes on a weekly basis, on several different levels, within working hours.

    APPLY HERE