Customer Success Manager

Allymatch GbR Published: October 12, 2018
Location
Frankfurt am Main, Germany
Job Type

Description

Company Description

allymatch is the world’s first smart B2B matchmaking platform changing the way companies find international partnerships in the manufacturing industry. Located in Germany, the heart of advanced manufacturing, we make innovation possible by bringing partners together for collaboration. Creating something new which was never built before requires a team of dedicated and passionate people who all share the same mission – If you are eager to grow your skillset and personality in an expanding team; consider yourself as willing to learn continuously, results-driven, comfortable in a multi-cultural environment and want to go for the next big step in your career, we would love to hear from you. You will be located either in Worms or Frankfurt am Main - to be discussed upon interview.

Job Description
Are you an energetic person with a desire to interact and foster customer relationships? Do you enjoy analyzing data and implementing it in an efficient and effective way? At allymatch, you can be part of a growing start up environment that will give you a chance to utilize your skills to their full potential. We are looking for a charismatic CSM who will assist in the development and nurturing of user relationships. The Customer Success Manager will play a key role in helping to increase our user base. If you like working in friendly multicultural environments and would like to grow with us, we look forward receiving your application!
 Responsibilities
  • Analyze user data to determine the exact needs/pains of our customers
  • Communicate with Users (or potential users) to learn more about their needs and reply to their inquiries
  • Work collaboratively with the Communications team to increase our brand awareness
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers
Qualifications
  • Bachelors or Master’s Degree in business, communications, international relations, or relevant fields
  • Detail-oriented with strong communication and collaboration skills, including the ability to effectively communicate and influence at the C-level
  • Proficient in Microsoft Office Suite, specifically Excel and PowerPoint
  • Knowledge of customer service practices
  • Technical aptitude and ability to learn software programs
  • Ability to work in a fast-paced, start-up, results-oriented environment
  • Excellent interpersonal skills
  • Creative thinker with the ability to troubleshoot issues quickly and effectively
  • Proficient in Data Analyzing
  • Excellent customer service skills
  • Strong English and German Skills, other languages are a bonus

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