Customer Success Manager

Blueprint Published: November 25, 2020
Location
London, United Kingdom
Job Type

Description

We’re on the lookout for a Customer Development Executive to lead our customers throughout their first 90 days of using Blueprint.

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

This is a key hire with large responsibility that we would hope would grow into a long-term manager of our Customer Development team as we scale globally.

Blueprint is a venture-backed technology start-up backed by some of the best investors in the world
- enabling brands and creators to sell inside SMS and WhatsApp.

Blueprint is now launching to a global waitlist having been in development for 12 months.

This is a new position at Blueprint working directly with our sales and marketing team.

The role would focus on taking a customer right through from requesting access, product demos, and set-up, to providing world-class support and on-going resources to enable the best use of the product.

You will be: Booking and leading live demos for customers that request early access Getting a customer set-up using Blueprint Providing relevant resources and case-studies to enable the best use of Blueprint for their specific use-case Provide world-class support across all customers Reviewing customers use of the product and optimising through support, resources, and product development The role: We’re based in East London (Bethnal Green) but will accept flexi-office hours.

Flexible work hours (we’re results focussed) Salary is subject to experience As a business we value honesty, communication and an open-mind to challenge outdated views of e-commerce.

We’re fearless, operate with immense speed and are looking for someone to nurture our development talent and support our growth over the next few years.

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