We are looking for a Customer Success Engineer with extensive troubleshooting and analytical skills to serve our customers via email, chat and occasional phone calls/Web conferences. You are self-driven, with strong motivation for digging deep into complex and hard problems. You have a sense of urgency and draw satisfaction from going above and beyond the limits to provide solutions. You will be a champion for the customers voice within our company.
Two week sprints based on SCRUM help our teams to self-organize their tasks and continuously improve our platform for our customers.
WHAT IS WAITING FOR YOU?
- Combining technical expertise with Customer Success Management to resolve questions and issues.
- Ensure proper collection of data from customers during an investigation to reach successful problem diagnosis.
- Coordinate and mediate between customer success, sales, product, development and operations.
- Authoring success documentation for our customer facing Customer Support.
- Assist Customer Success Managers with successful onboarding of new customers and ongoing customer requirements.
- Proactive, systematic communication with customers to maintain a high customer retention.
WHAT ARE WE LOOKING FOR?
- Excellent customer focus with a polite, patient, caring, calm and always professional demeanour.
- Willingness to inspire our customers with great solutions for their challenges and questions.
- 2-3 Years experience in a similar role.
- Very good level of German and English, especially technical vocabulary.
- Detail oriented with a strong sense of urgency.
- Experience with Angular a plus
- Passion for IT.